Customer Experience Associate (Powerzone)

United States - California - Travis Afbmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Strong interest in electronics products: Hand-Held Devices Connected Technology Televisions Video Games Excellent attention to detail Willing to cross-train and work in other areas of the store,

Technical Tools

Customer SupportCustomer Service Representative

As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new, innovative products and make shopping for electronics fun and informative. As a PowerZone team member, your technology expertise and dedication to the digital world will educate and excite customers on all things electronic. You'll know which gadgets will meet customer's needs and stay up to date on the latest technology trends. With your digital knowledge and helpful suggestions, customers will continue to shop the Exchange the next time the newest gadget arrives.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoW.

So what can you expect as a Customer Experience Associate – PowerZone (Electronics) at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the electronics area to let them know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge

Additional Qualifications/Requirements:

Strong interest in electronics products:
- Hand-Held Devices
- Connected Technology
- Televisions
- Video Games
Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
12 months Retail Electronic experience preferred
12 months Retail experience preferred

We offer the following benefits for this position:

Holiday Premium Pay (Double Pay)
Mass Transportation Reimbursement
Associate Transfer Program (ATP)
Paid Military Leave
Personal Accident Insurance
FMLA & Administrative Leave
Paid Parental Leave
Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Requirements

~1 min read

Completion of High School or the equivalent. This is an Intermittent position with no benefits. Below is the proposed schedule for this position. Schedules are subject to change based on operational needs.