Senior Customer Care Technical Specialist

India·Chennaisenior

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

As a Senior Customer Care Specialist for our Toast product, you will serve as the primary point of contact for our restaurant customers, delivering outstanding support through Chat, Voice,

Requirements Summary

3–5 years of customer support experience, preferably in a tech/SaaS environment. Bachelor’s degree in any discipline. Exceptional verbal and written communication skills in English.

Technical Tools

Customer SupportCustomer Service Representative

Responsibilities

~1 min read

→3–5 years of customer support experience, preferably in a tech/SaaS environment.
→Bachelor’s degree in any discipline.
→Exceptional verbal and written communication skills in English.
→Strong troubleshooting abilities across hardware/software with meticulous attention to detail.
→Ability to adapt quickly, multitask, and perform effectively under pressure.
→A customer-first mindset characterized by empathy and a collaborative attitude.
→Proficient typing skills and comfort with multiple tools and systems.
→Willingness to work in 24/7 rotational shifts and rotating week offs.
→Flexibility to accommodate night shifts and adapt to business changes.
→Willingness to support across multiple channels including chat, voice, and tickets.
→Openness to learning new systems and evolving technologies.
→Readiness to collaborate across teams and adjust to process shifts.
→Commitment to delivering consistent results that meet SLAs and KPIs.

What We Offer

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Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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