Medical Assistant

Job Description:

The Medical Assistant serves as a critical clinical and operational support partner within Cityblock Health's integrated care model, working closely with assigned providers and interdisciplinary care teams to support pre-visit planning, visit readiness, care coordination, Athena inbox management, post-visit follow-up, and hub operational readiness.

• Participate actively in daily dyad huddles, recurring provider meetings, and workflow discussions.

• Review provider schedules, operational priorities, member overlap, coverage needs, and visit readiness requirements.

• Prepare and maintain dyad huddle tracking tools, workflow documentation, and operational follow up items.

• Support provider coverage coordination and escalation management as needed.

• Maintain professionalism, preparedness, and active engagement during huddle participation.

• Collaborate with providers, operations, nursing, behavioral health, pharmacy, and interdisciplinary teams to support coordinated care delivery.

• Manage assigned Athena inbox tasks within established SLAs and workflow expectations.

• Prioritize, route, and resolve operational and clinical workflows accurately and timely.

• Review, track, and support follow up on lab results, referrals, prescriptions, imaging, provider orders, and outstanding care coordination activities through EMR management.

• Maintain accurate, timely, and up to date patient records within the electronic health record system.

• Document member outreach, appointment updates, care coordination activities, and workflow completion accurately.

• Escalate high priority, unresolved, or clinically sensitive tasks appropriately.

• Assist healthcare providers with examinations, diagnostic testing, clinical procedures, and specialized procedures as authorized within scope of practice.

• Administer medications and vaccines under the direction of a licensed healthcare provider.

• Coordinate patient care activities including scheduling appointments, obtaining referrals, managing follow up activities, and supporting continuity of care.

• Support follow up related to durable medical equipment (DME), labs, imaging, prior authorizations, prescriptions, and provider orders.

• Track and communicate care coordination updates impacting member care and operational workflows.

• Proactively escalate unresolved care coordination barriers and member needs.

• Answer phone calls and respond to member inquiries professionally and compassionately.

• Greet members and visitors entering physical hub locations and support a welcoming member experience.

• Support hub compliance and operational readiness to ensure compliance with operational standards, regulatory requirements, and contractual obligations, including maintaining required staff presence and readiness within the hub.

• Assist nursing and hub operations teams in maintaining medical inventory and ordering supplies and materials as needed.

• Monitor and manage inventory of medical supplies, medications, and clinical materials to support operational readiness.

• Participate in workflow improvement initiatives, operational discussions, and process standardization efforts across markets.

• Maintain respectful, transparent, and solution oriented communication with peers and interdisciplinary teams.

• Support a collaborative, accountable, and member centered team culture.

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.