Service Designer

Summary

Vertiv seeks a Service Designer to lead the design and improvement of internal digital services and user experiences across GPDO. This role translates business and user needs into scalable service models, journey maps, design systems, and intuitive experiences that improve engineering productivity and business outcomes. The position partners closely with product, engineering, AI, and business teams to advance a design-driven culture.

Key Responsibilities

• Design end-to-end service architectures, experience blueprints, and user journeys.
• Conduct user research, usability testing, stakeholder interviews, and design workshops.
• Create high-fidelity prototypes and user interfaces using modern front-end technologies.
• Establish and govern design systems, component libraries, accessibility standards, and design consistency.
• Partner with AI teams to create effective AI-powered user experiences.
• Define UX metrics and use analytics to drive continuous improvement.
• Maintain design documentation, standards, and knowledge-sharing practices.
• Advocate for human-centered design throughout the product lifecycle.

Experience

• Bachelor's degree in Service Design, UX, HCI, Interaction Design, Computer Science, or related field.
• 5+ years in service design, UX, or product design.
• Experience with service blueprints, journey mapping, and research-driven design.
• Experience designing interfaces within React-based environments.
• Experience collaborating with Agile software engineering teams.
• Design system governance experience preferred.

Technical Skills

• Expertise in journey mapping, service blueprinting, usability testing, and design facilitation.
• Proficiency with Figma and prototyping tools.
• Familiarity with React, JavaScript, Tailwind, shadcn/ui, and Lucide React.
• Knowledge of accessibility standards (WCAG 2.1) and responsive design.
• Ability to collaborate on front-end code and component-based architectures.

Preferred

• Master's degree preferred.
• Service design or UX certifications.
• Experience designing AI-enabled experiences and LLM-based interfaces.
• Knowledge of Agile, Jira, enterprise branding, Snowflake, and responsible AI design practices.