2nd line Support Engineer (On-site)

👋 Hello and welcome to Wanstor!

We are looking for a 2nd Line Support Engineer to join our Wanstor team embedded within the in-house IT team of a multi-site business, providing hands-on operational support across the head office, operational teams and the wider site estate. The role owns escalated incidents, service requests and technical changes through to resolution, with a strong focus on end-user computing, device lifecycle, Microsoft 365, identity and access, site connectivity and business-critical systems. Working closely with the customer's IT team, the employer's Customer IT Team and specialist third parties, the postholder supports new starters, movers and leavers, new site and office projects, security remediation and continuous service improvement. The role requires clear communication with both technical and non-technical colleagues, practical judgement in a fast-moving hospitality environment, and ownership of dependencies such as suppliers, hardware logistics and user availability.