Capacity & Discharge Lead

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Quick Summary

Key Responsibilities

Leading the day-to-day coordination and management of STEPS Reablement capacity across East, Central and West Cornwall. Maintaining oversight of current and future capacity,

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Join Our Team at Corserv Care as a Capacity & Discharge Lead

This is a highly collaborative role where you will work closely with hospital discharge teams, Cornwall Council Adult Social Care, NHS partners and community-based teams to support timely discharges from hospital and maximise opportunities for reablement.

You will be instrumental in reducing delays, improving service performance and ensuring that people can return home and maintain their independence wherever possible.

If you have experience in operational leadership, discharge planning, capacity management or health and social care services and enjoy working in a fast-paced environment where you can make a real difference, we would love to hear from you.

To provide day to day leadership and guidance for STEPS Reablement referral Coordinators and Operational teams, supporting Manager in workforce planning and resource deployment, including capacity management, discharge planning, referral prioritisation and pathway coordination across Cornwall.

The postholder will act as the key link between hospital discharge teams, Cornwall Council Adult Social Care, NHS partners and STEPS operational teams, ensuring people receive timely access to reablement services. The role is responsible for monitoring capacity, overseeing referral allocation, supporting service performance and driving continuous improvement to maximise independence, reduce discharge delays and ensure effective utilisation of available resources.

Responsibilities

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Leading the day-to-day coordination and management of STEPS Reablement capacity across East, Central and West Cornwall.
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Maintaining oversight of current and future capacity, identifying opportunities to maximise utilisation and service responsiveness.
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Developing systems and processes to forecast demand, staffing requirements and operational pressures.
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Ensuring capacity is aligned to priority referrals, hospital discharges and commissioned service targets.
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Working closely with locality managers to balance workloads and deploy resources effectively across the county.
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Producing regular capacity, performance and activity reports for managers and senior leaders.
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Acting as the day-to-day operational lead for reablement discharge pathways.
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Working in partnership with hospital discharge teams, Integrated Transfer of Care Hubs and Cornwall Council Adult Social Care.
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Supporting timely and safe transfers from hospital into reablement services.
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Monitoring delayed discharges and implementing solutions that improve system flow.
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Overseeing referrals received through the STEPS central hub and ensuring appropriate prioritisation and allocation.
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Monitoring referral volumes, waiting times and pathway performance across all localities.
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Supporting effective triage, resource allocation and timely interventions.
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Ensuring smooth transitions between STEPS Reablement, Care & Support Services and external providers.
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Monitoring performance against contractual and organisational targets.
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Analysing service outcomes, productivity, waiting times and discharge performance.
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Identifying trends, risks and opportunities for service improvement.
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Contributing to service transformation, innovation and continuous improvement initiatives.
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Building effective relationships with Adult Social Care, NHS partners, community health services, the voluntary sector, independent care providers and Technology Enabled Care services.
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Providing leadership, support and guidance to Reablement Referral Coordinators and operational teams.
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Supporting workforce planning, recruitment, induction and staff development.
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Ensuring services operate in accordance with quality, governance, safeguarding and regulatory requirements.

You will be an organised, proactive and solutions-focused leader with experience of working within health, social care or community-based services.

You will be confident building strong partnerships, managing competing priorities and using data and operational insight to improve services. Most importantly, you will be committed to helping people achieve greater independence and delivering positive outcomes through high-quality reablement services.

Requirements

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Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
Experience within health, social care, reablement, community care or discharge planning services.
Experience of managing capacity, referrals, operational performance or service delivery.
Strong understanding of hospital discharge pathways and community-based support services.
Experience of working collaboratively with multi-disciplinary teams and partner agencies.
Ability to analyse data and performance information to support decision making.
Excellent communication, influencing and stakeholder management skills.
Experience of identifying and implementing service improvements.
Strong organisational skills with the ability to manage multiple priorities.
Competent user of Microsoft Office applications and digital management systems.
Full UK driving licence and ability to travel throughout Cornwall

Relevant qualification in Health and Social Care, Management or Leadership.
Experience within reablement services.
Knowledge of Cornwall health and social care systems.
Experience of contractual performance management and service transformation programmes.

It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.

Closing date: midnight on Tuesday 24th November 2026