Assistant, Hospitality - The Landmark

JOB TITLE: Assistant, Hospitality – The Landmark 

REPORTS TO: Manager, Hospitality – The Landmark 

Position Overview

The Hospitality Assistant will play an integral role in supporting the daily operations, administrative functions, and execution of exceptional hospitality experiences at Tiffany & Co.’s Landmark.

Working in close partnership with the Hospitality Manager and Captain team, the Hospitality Assistant will help ensure the seamless delivery of elevated, personalized client experiences across The Landmark’s hospitality spaces, including the Tiffany Private Club, High Jewelry salons, Ruinart Lounge, and other designated client-facing environments.

This multifaceted role combines operational and administrative support, event preparation, financial administration, vendor coordination, inventory management, and direct hospitality service. The Hospitality Assistant must demonstrate flexibility and a hands-on approach, transitioning seamlessly between administrative responsibilities and client-facing service to support the evolving needs of the business.

They will embody Tiffany & Co.’s core belief, People Make the Difference, and champion our values: Be Creative & Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit.

Key Responsibilities

Hospitality Operations & Daily Support

• Support the Hospitality Manager and Captain team in daily hospitality operations, ensuring consistency in service preparation, execution, and follow-through.

• Assist in preparing, maintaining, and distributing Daily Hospitality communications, incorporating client appointments, preferences, special requests, staffing considerations, and operational priorities.

• Review client profiles and appointment information to help anticipate personalized hospitality needs.

• Partner with Captains to ensure service requirements, floor coverage, and operational updates are clearly communicated.

• Maintain operational calendars, trackers, checklists, and documentation to support consistent service delivery.

• Assist with the preparation and organization of hospitality spaces, ensuring exceptional presentation and readiness.

• Identify potential service gaps and proactively communicate concerns or recommend solutions.

• Support the ongoing refinement of standard operating procedures and service workflows.

Direct Hospitality Service & Captain Support

 

• Provide hands-on hospitality service alongside the Captain team as business needs require, supporting the delivery of an elevated and seamless client experience.

• Assist with food and beverage service, including the preparation, presentation, and serving of refreshments, champagne, wine, coffee, tea, and light culinary offerings.

• Support Captains during VIC and VVIC appointments, private lunches, executive visits, special events, and periods of increased client activity.

• Assist with hospitality setup, table settings, mise en place, service replenishment, clearing, and resetting client-facing spaces.

• Maintain impeccable presentation, professionalism, discretion, and adherence to Tiffany & Co.’s hospitality standards when interacting directly with clients.

• Demonstrate agility in transitioning between administrative, operational, and client-facing responsibilities based on daily business priorities.

Client Experiences & Event Support

• Assist in coordinating hospitality requirements for VIC and VVIC appointments, private lunches, celebrations, executive visits, and special events.

• Support communication between Client Advisors, Concierge, Client Relations, Events, and Blue Box Café to ensure alignment on event and appointment requirements.

• Assist with the preparation of hospitality proposals, event timelines, service plans, and Banquet Event Orders (BEOs).

• Coordinate menu requests, dietary restrictions, beverage selections, staffing requirements, table settings, and special arrangements under the guidance of the Hospitality Manager.

• Support the tracking of event-related expenses, vendor estimates, approvals, and payment arrangements.

• Partner with Captains and external service providers to prepare event spaces, including china, glassware, silverware, linens, and other service essentials.

• Participate in event setup, service execution, breakdown, and post-event organization as needed.

• Maintain event checklists and assist with pre-event briefings and post-event recaps to identify opportunities for improvement.

Budget Management & Financial Administration

 

• Support the Hospitality Manager in monitoring departmental budgets, expenses, and financial performance.

• Maintain accurate expense trackers for food and beverage, external staffing, consumables, equipment, and special events.

• Assist with purchase order creation, invoice processing, and payment follow-up through Coupa.

• Support reconciliation of vendor invoices against daily receipts, service records, client appointments, and approved event expenses.

• Partner with Finance, Procurement, and vendor contacts to assist in resolving billing discrepancies and ensuring timely processing.

• Prepare expense summaries and assist in identifying opportunities for improved cost efficiency.

• Maintain accurate financial documentation and support departmental budget forecasting.

Inventory, Purchasing & Vendor Support

 

• Support the Captain team in maintaining accurate inventory records for beverages, consumables, china, silverware, glassware, linens, and hospitality supplies.

• Assist with physical inventory counts, organization, replenishment, and tracking of stock levels.

• Consolidate inventory reports and purchasing requests submitted by designated Captain owners.

• Assist with replenishment orders, delivery schedules, vendor communications, and purchasing documentation.

• Maintain vendor contact information, purchasing records, pricing references, and order histories.

• Support inventory audits, equipment counts, and documentation of damaged or missing items.

• Partner with Facilities and external service providers on maintenance, cleaning, storage, and preparation of hospitality equipment.

• Identify opportunities to improve inventory organization, purchasing efficiency, and vendor processes.
  
   

Staffing & External Service Partner Support

• Assist the Hospitality Manager with administrative coordination of Captain schedules and external hospitality staffing based on business needs.

• Support communication with Workforce Management and external staffing agencies regarding coverage requirements, schedule adjustments, and event staffing requests.

• Maintain staffing trackers and assist with confirming external service assignments and operational details.

• Support coordination of external vendor responsibilities for event setup, breakdown, equipment preparation, and service assistance.

• Assist with tracking staffing hours, reviewing invoices, and monitoring labor expenses against approved budgets.

• Support the onboarding and administrative coordination of external hospitality partners.

Training, Service Standards & Continuous Improvement

• Support the Hospitality Manager and designated Captain owners in maintaining and updating hospitality manuals, standard operating procedures, and training materials.

• Assist with training calendars, meeting logistics, attendance records, and learning resources.

• Participate in Captain-led hospitality training, including food and beverage service, presentation standards, and client engagement.

• Help document service standards, including greeting protocols, beverage service, mise en place, presentation, and event execution.

• Assist in monitoring operational service indicators and consolidating feedback for review with the Hospitality Manager.

• Support initiatives that reinforce consistency, accountability, and elevated luxury service standards.

• Research luxury hospitality trends, service innovations, and best practices to inspire continuous improvement.
  
   

Required Qualifications

• Previous experience in luxury hospitality, luxury retail, food and beverage service, hotel operations, events, or a related client service environment.

• Demonstrated experience or aptitude in elevated food and beverage service, with the ability and willingness to provide direct client-facing hospitality support alongside the Captain team as business needs require.

• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders simultaneously.

• Outstanding written and verbal communication skills, with a polished and professional approach.

• Strong attention to detail and commitment to accuracy in financial records, reporting, and operational documentation.

• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint.

• Strong understanding of luxury service expectations, discretion, and client confidentiality.

• Flexibility to accommodate business needs, including occasional evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a five-star hotel, luxury retail flagship, private club, fine dining establishment, or high-end event environment.

• Familiarity with purchasing and financial systems such as Coupa and client relationship management tools such as Salesforce.

• Experience supporting external vendors, staffing agencies, and food and beverage operations.

• Strong analytical skills and experience maintaining budgets, inventory records, and operational reports.

• Demonstrates agility and curiosity, with the ability to adapt quickly, embrace change, and continuously seek opportunities to learn and improve.

• Brings an innovative and forward-thinking approach, proactively identifying new ideas and creative solutions that enhance the client and team experience.

• Highly organized and able to multitask effectively in a fast-paced environment while maintaining exceptional attention to detail.

Compensation

The hiring range for this position is $26/hr–$33/hr. The base salary offered will be dependent upon the candidate’s relevant skills, experience, and qualifications.