Lead PCA-Peds

Northwest Pediatrics (business Office)lead

Other

1 views0 saves0 applied

Quick Summary

Key Responsibilities

Monday–Friday, 7:45 AM–5:00 PM. Please note that the daily end time may vary depending on clinic needs. About Northwest Arkansas Pediatrics Northwest Arkansas Pediatrics, a MANA Clinic,

Technical Tools

Other

The Lead Patient Care Assistant (PCA) position operates under the supervision of the PCA/MA Supervisor and is responsible for performing all core Patient Care Assistant duties while also serving as a frontline resource and operational support for the team. This role includes bringing patients from the lobby to the appropriate examination room, obtaining and documenting vital signs in the patient chart, and performing simple lab procedures.

In addition to these responsibilities, the Lead PCA functions as a subject matter expert and day-to-day support for team operations. This role bridges staff and leadership by helping ensure workflows run smoothly, addressing questions in real time, and providing guidance to team members to support the delivery of high-quality patient care.

This is not a formal management role, but a working leadership position, someone who leads by presence, consistency, and example.

The Team Lead helps stabilize the day. By providing real-time support and clarity, this role ensures both patients and staff experience consistency, efficiency, and care at every touchpoint.

Travel between our Rogers location and three Fayetteville locations is required.

Full-Time Schedule: Monday–Friday, 7:45 AM–5:00 PM. Please note that the daily end time may vary depending on clinic needs.

What We Offer

~1 min read

-Medical Insurance

-Vision Insurance

-Dental Insurance

-HSA or FSA options with medical insurance

-Voluntary Aflac Accident and Critical Illness

-Employer paid life, long-term & short-term disability benefits

-401(K) match and profit sharing

-Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

-Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!

-One-On-One Training and Development: At time of hire with MANA, you

will go through detailed training to ensure you are equipped with what you need

for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

~1 min read

• Serve as the first point of contact for team questions, escalations, and workflow clarification• Monitor daily operations to ensure efficiency, accuracy, and patient-centered care• Troubleshoot real-time issues and remove barriers impacting team performance• Support onboarding and training of new team members• Reinforce best practices, standard workflows, and organizational expectations• Provide informal coaching and feedback to peers in the moment• Ensure adherence to policies, procedures, and regulatory requirements• Identify trends, gaps, or recurring issues and communicate them to leadership• Support quality improvement efforts through observation and feedback• Act as a liaison between frontline staff and supervisors/leadership• Escalate concerns appropriately while maintaining a solutions-focused mindset• Help translate organizational priorities into day-to-day actions• Acts as a hands on working leader, with 16 hours of designated administrative time each month to support team and operational needs.• Perform any other related duties as required or assigned.