Outreach Specialist

United States·PhiladelphiaNormalmid

Pharmacy TechnicianHealthcare Clinical

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Requirements Summary

High School Diploma or GED and a minimum of two (2) years of experience in a human services setting, preferably in behavioral health, substance use treatment, homelessness services,

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Pharmacy TechnicianHealthcare Clinical

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking a PAD Outreach Specialist to join our team at our program in the Philadelphia, PA - Kensington location.

The Police Assisted Diversion (PAD) Outreach Specialist works in partnership with the Office of Public Safety, the Philadelphia Police Department, the Philadelphia Fire Department, and other community organizations to help divert individuals from the criminal justice system and connect them with appropriate social, behavioral health, and recovery services.

As a first point of contact, the Outreach Specialist conducts needs assessments and provides individualized support to help participants identify and achieve their goals. Services may include substance use assessments, shelter placement assessments, outpatient treatment referrals, Crisis Response Center (CRC) warm handoffs, assistance for stranded travelers, benefits navigation, and linkage to community-based resources.

Outreach Specialists may also respond to quality-of-life and non-violent behavioral health-related calls, including possible overdoses, welfare checks, disorderly conduct incidents, and other community concerns. This position requires strong engagement skills, the ability to work in a fast-paced environment, and a commitment to helping individuals navigate Philadelphia's behavioral health and social service systems with dignity and respect.

This position is Full Time- 2nd shift- Tuesday- Saturday

Earn $21.32 an hour.

What We Offer

~1 min read

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

✓Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.

✓Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.

✓DailyPay -- access your pay when you need it!

✓On the Goga well-being platform, featuring self-care tools and resources.

✓Access Care.com for backup childcare, elder care, and household services.

✓Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).

✓Tuition reimbursement and educational partnerships.

✓Employee discounts and savings programs on entertainment, travel, and lifestyle.

✓Access to Pryor Online Learning for free online personal development classes.

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

High School Diploma or GED and a minimum of two (2) years of experience in a human services setting, preferably in behavioral health, substance use treatment, homelessness services, or case management.
Ability to engage individuals in a professional, compassionate, and trauma-informed manner.
Strong interpersonal, communication, and customer service skills.
Ability to work effectively in a collaborative, multidisciplinary team environment.
Proficient computer skills, including experience with electronic health records, Microsoft Office Suite, Google Workspace, email, data entry, and other web-based applications.
Strong organizational skills with the ability to manage multiple tasks, prioritize responsibilities, and maintain accurate documentation.
Knowledge and understanding of recovery-oriented principles and person-centered service delivery.
Ability to establish and maintain professional working relationships with internal staff, community providers, the Office of Public Safety, Philadelphia Police Department (PPD), Philadelphia Fire Department, and other external stakeholders.
Ability to conduct screenings, assessments, referrals, and service linkage activities while maintaining confidentiality and professional boundaries.
Valid driver's license required.
Bilingual candidates are strongly encouraged to apply.
Certified Recovery Specialist (CRS) certification is preferred. Candidates with relevant experience are encouraged to apply.