Customer Service Representative, Combination Store

United States·Elko Store - ElkoNormalmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Greet customers in a professional and enthusiastic way Answer telephone calls promptly Demonstrate in-depth knowledge of products, placement, availability,

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Customer Support SpecialistCustomer

Customer Service Representative, Combination Store

440 30th St, Elko, NV 89801, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our Combination Store Customer Service Representative position with an emphasis on the industrial side of the business. The Combination Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Sell welding and safety products and services to customer (Basic welding and safety knowledge recommended but not required)
Provide medical products and services to customers
Continue education on industry billing criteria as it relates to specific customer insurance requirements
Initiate and complete new patient referral information files and assist in setting up new accounts where applicable
Issue product sales quotes to customers
Track customer’s order in the computer and be able to interpret where order is in the delivery process
Participate in on call rotation for medical services
Provide medical equipment to customer homes
Instruct customers on proper use of equipment
Troubleshoot medical equipment issues in the branch and in the homes
Perform other tasks as assigned or necessary

Qualifications

Medical homecare experience is a plus
Good typing and 10-key skills
Working knowledge of home medical products, placement, availability and pricing
Working knowledge of welding, gases and supplies
Ability to frequently lift up to 50 lbs
Ability to occasionally lift and/or carry objects weighing up to 100 lbs
Ability to sit, stand and walk for extended periods of time
Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position
Clean driving record and ability to safely operate company vehicles when needed
Valid Driver's license

Additional information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco
Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.