BILLING ANALYST

At Carter Machinery, we don’t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We’ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters. 

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward. 

• →Work with customers and/or product support sales teams to obtain purchase orders
• →Ensure structure of work orders is in accordance with Standard Operating Procedures (SOP) and is accurate
• →Review estimates for relation to service work
• →Review work orders for possible warrantable repairs and prepare work order properly for warranty claims
• →Eliminate any redundancy in billing to customers by reviewing equipment needing repairs to open work orders
• →Complete work orders for invoicing within 3 business days of service office submission
• →Evaluate and edit service report notes for consistent and professional verbiage without altering the description of repair
• →Contact customers to obtain purchase orders or payment information
• →Communicate with customers on non-response communications and with Service Office Supervisors and Product Support Representatives on customer disputes
• →Maintain customer billing procedure database with information on customer business practices in regards to Accounts Payables
• →Maintain working knowledge of warranty practices and CAT documentation requirements
• →Monitor work orders with last labor over 3 days. Alert Service Office Team of updates and corrections
• →Work in coordination with team to achieve Continuous Improvement goals and objectives
• →Perform other related duties as assigned

• Previous Work-In-Process experience in a service industry
• Experience with DBS/CAT systems, preferred
• College degree, a plus
• Parts and heavy equipment knowledge and mechanical aptitude, preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office Suite or related software

• Working effectively with customers and/or product support sales teams to obtain purchase orders
• Structured work orders in accordance with Standard Operating Procedures (SOP)
• Functioning well in a high volume and fast-paced environment
• Maintaining high levels of performance with limited supervision
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

• Regularly required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. 

Carter Machinery is a drug-free workplace.