Guest Service Agent

• →Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• →Secure payments, verify billing details, and process adjustments as needed.
• →Handle guest inquiries, requests, and concerns promptly and professionally.
• →Provide accurate information about hotel services, amenities, and local attractions.
• →Maintain high-quality service standards to enhance guest satisfaction.
• →Anticipate guest needs and implement creative solutions to exceed expectations.
• →Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or hospitality preferred.
• Proficiency in using hotel management software is a plus.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include a transit stipend and access to our Employee Assistance Program and Fund.

If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!