Quality Assurance Supervisor

This Quality Assurance Supervisor position is a supervisory-level classification. Under general direction, this role is responsible for performing administrative and supervisory functions to ensure the delivery of high-quality, effective services for consumers of the Regional Center of the East Bay (RCEB). This role oversees QA staff and operations across residential and non-residential vendor programs, while leading training, technical assistance, and in-service orientations aligned with RCEB standards and Person-Centered practices. The position maintains responsibility for developing and implementing QA policies with a focus on Home and Community-Based Services (HCBS) compliance and the Special Incident Report (SIR) processes, while ensuring adherence to Title 17 regulations. Serving as a liaison to external partner agencies, including the Department of Developmental Services (DDS) and Community Care Licensing, this role requires strong analytical skills, exceptional written and verbal communication, and the ability to foster cooperative working relationships with culturally diverse populations. This position reports to the Director of Community Services.

1. →Perform administrative and supervisory functions, as assigned, to ensure that effective and high quality of services are provided for consumers of the Regional Center of the East Bay.
2. →Interview, select, train, assign, schedule, supervise, and evaluate Quality Assurance staff.
3. →Supervise Quality Assurance process for residential and non-residential vendors of the Regional Center of the East Bay.
4. →In coordination with Resource Development Staff and the Director of Community Services, supervise a program of training and technical assistance for Regional Center of the East Bay vendors, which includes RCEB’s philosophy and policies regarding standards of service and specific expectations of vendor services and programs.
5. →Provide consultation and assistance in the interpretation and enforcement of Title 17 regulations for RCEB staff, providers, and other agencies.
6. →Asses need, develop and provide in-service trainings and orientation to RCEB staff as assigned.
7. →Serve as consultant or liaison to assigned community programs, agencies, or organizations, including DDS and Community Care Licensing.
8. →Review and make recommendations regarding the proposed evaluation of programs and services as assigned.
9. →Develop, coordinate, and implement quality assurance policies for RCEB, concentrating on HCBS.
10. →Assist in the supervision and direction of SIR Coordinators and processes.
11. →Assisting with HCBS compliance activities, including participating in statewide committees, DDS funding activities, and promoting Person Centered Training.
12. →Perform other related duties as required.

1. Master’s degree in a human services field with two years’ experience providing Regional Center Quality Assurance, (or) Bachelor’s degree in human services with four years’ experience providing Regional Center Quality Assurance. A degree in another discipline will be considered if the applicant has had 8 years managing a program providing residential supports, living supports or day program supports to people with IDD.
2. Ability to analyze data and draw sound conclusions; prepare clear and concise written reports; make cogent verbal presentations; establish and maintain cooperative working relationships with internal and external parties.
3. Excellent organizational skills, including ability to plan a course of action and follow-through in a timely manner. Computer skills required.
4. Automobile and valid driver’s license required.
5. Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

The physical requirements described below are representative of those necessary to perform the essential functions of this position, with or without reasonable accommodation. 

• Primarily sedentary work involving frequent computer use and routine movement within the workplace.
• Occasionally lifts and carries work materials and equipment, such as a laptop, weighing up to 10 pounds.
• Ability to travel to client homes, office locations, provider sites, and other community settings, as required. 

• Work is generally performed in an office environment with moderate noise. 
• The position may occasionally involve interaction with individuals experiencing distress.