Mgr, Referral

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Oversees the day-to-day workflow and performance of the Referral Coordinator team.
• Manages hiring, training, coaching, evaluations, and progressive discipline when necessary.
• Ensures staff receive clear and timely communication on policies, procedures, and referral requirements.
• Monitors employee attendance and completes necessary time adjustments before payroll deadlines.
• Shares engagement survey results, develops action plans, and drives progress to improve team morale and appreciation.
• Manages eligibility verification, insurance identification/uploading, and document scanning.
• Confirms all documents and authorizations are fully completed, accurate, and signed.
• Answers phones, routes calls, provides routine information, and responds professionally to patients, health plans, providers, and clinic staff.
• Maintains consistent attendance, delivers excellent customer service, and works efficiently with a sense of urgency.
• Performs other duties as assigned.

• N/A

Education:
• Bachelor’s degree [Required]

Field of Study:

• N/A

Work Experience:
• 1 year health care experience [Required]
• 5 years of position related experience [Preferred]

Additional Information:
• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:  
- Bachelor’s degree AND 1+ years of experience OR  
- Associates degree AND 3+ years of experience OR 
- High School Grad or Equiv AND 5+ years of experience 

Licenses and Certifications:
• N/A

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.