Director of International Programs

California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year. 

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. 

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 22 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

Under the general direction of the Dean of Extended Education and International Programs, the Director of International Programs leads CSUMB’s international education services and programs. The Director is responsible for international student and scholar support; immigration compliance; education abroad (both outbound for CSUMB students and inbound for students seeking to study at CSUMB); international agreements and partnerships; and assigned self-support international offerings. The incumbent oversees the unit’s staff, operations, budgets, records, and service quality, and works with academic and administrative partners to advance student success and responsible international engagement.

The Director serves as the University’s Principal Designated School Official (PDSO) and Responsible Officer (RO), subject to the applicable federal designations, and provides institutional oversight of F-1 and J-1 processes carried out by designated school officials and alternate responsible officers. The Director advises the Dean on strategy, program performance, risks, staffing, and resource needs. International Programs supports both general fund university activity and self-support offerings; the Director maintains clear operational and financial distinctions between them in collaboration with the Dean and responsible campus offices.

• Develop and implement annual operating plans and longer-term recommendations for International Programs in alignment with CSUMB and EEIP priorities. Set service standards and measurable goals for student and scholar support, partnerships, compliance, enrollment, and program performance. Identify opportunities and risks and recommend changes in scope, staffing, or investment to the Dean.
• Coordinate with academic colleges, Enrollment Management, Academic Affairs, student services, finance, marketing, contracts, risk management, and other campus units. Represent the unit on assigned campus and CSU committees and with external partners. Develop and maintain procedures, records, and reporting for the unit; obtain review from offices with policy or approval authority before implementing changes and share with Dean for evaluation.

• Manage immigration advising and record keeping for international degree-seeking students, nondegree students, exchange visitors, and scholars within CSUMB’s authorized programs. As PDSO and RO, oversee the work of DSOs and AROs, SEVIS and related reporting, certification and designation processes, staff training, internal controls, and timely escalation of compliance issues. Coordinate with the appropriate University offices and external stakeholders on matters within their respective authority.
• Ensure that pre-arrival guidance, orientation, ongoing advising, referrals, and post-completion support are accurate, accessible, and responsive. Monitor changes in federal requirements and coordinate updates to practices and communications. Protect confidential student information and maintain complete records under applicable requirements.

• Direct unit support for inbound and outbound bilateral exchange, CSU International Programs, National Student Exchange, short-term programs, faculty-led international programs, and international internships as assigned. Supervise staff who coordinate advising, application and nomination processes, partner communication, exchange balances, program preparation, and response to student issues with the responsible academic and administrative offices.
• Lead the review, routing, administration, tracking, and renewal of international agreements and related partner arrangements in consultation with the Dean and offices responsible for academic, legal, financial, and risk review. Support faculty and academic leaders in developing viable international opportunities while ensuring that program ownership, approval, staffing, student support, and funding responsibilities are documented.

• Manage International Programs’ responsibilities for nondegree international enrollment and collaborate with Enrollment Management on international degree-seeking recruitment and admissions. Maintain appropriate working relationships with partner universities, recruitment service firms, agents, sponsors, and other organizations; monitor agreement deliverables and ensure accurate commission and payment records with finance and contracts staff.
• Oversee the assigned self-support international portfolio, including Semester@CSUMB and any approved future offerings. In collaboration with the Dean, academic partners, marketing, finance, and program staff, evaluate demand, pricing and fees, enrollment assumptions, student experience, operational readiness, and financial performance. Recommend new, revised, or discontinued offerings for approval through the applicable campus processes.

• Develop and monitor the unit operating plan and budget with the Dean and EEIP finance staff. Track staffing, enrollment, revenue, direct and shared costs, partner obligations, and program outcomes. Provide timely forecasts, variance analyses, and recommendations to the Dean; maintain documentation that distinguishes general fund and self-support work and supports appropriate cost allocation.
• Support the annual review and implementation of service agreements and cost schedules with Academic Affairs, Enrollment Management, and other responsible units. Document proposed changes in service scope and capacity before commitments are made.
• Review student, partner, and campus feedback and use findings to improve services, compliance controls, and operational processes.

• Select, train, supervise, evaluate, and develop assigned professional and administrative staff and student assistants in accordance with university procedures. Set priorities, assign work, maintain cross-training and continuity plans, and address performance and service issues. Foster a collaborative, accountable, and culturally responsive environment.
• Ensure reliable records, systems, web information, workflows, and emergency response arrangements for assigned programs.
• Supervise the coordination of complex student and partner matters with the appropriate campus offices and keep the Dean informed of material operational, compliance, financial, or reputational risks. Perform other related duties and special projects as assigned.

Performs other job-related duties and special projects as assigned.

• Comprehensive knowledge of international education in a university setting, including international student and scholar services, education abroad and exchange, international partnerships, and the respective roles of academic and administrative units.
• Thorough knowledge of F-1 and J-1 regulatory requirements, SEVIS processes, institutional certification and designation responsibilities, and sound compliance and records practices.
• Knowledge of continuing and professional education and self-support program operations, including enrollment planning, budgets, fees, partner agreements, and program assessment.
• Ability to supervise, coach, and evaluate staff; manage multiple complex operations; exercise sound judgment; resolve ambiguous issues; and escalate matters requiring institutional decisions.
• Ability to develop effective relationships with students, faculty, staff, campus leaders, international partners, and external agencies and to communicate complex requirements clearly across cultures.
• Skill in financial and operational analysis, project management, data and record systems, process improvement, and the protection of confidential information.
• Demonstrated commitment to access, student success, inclusive service, academic quality, compliance, and continuous improvement in a diverse public university environment.

• A master’s degree in a related field and four years of progressively responsible experience in academic, higher education, international education, or continuing education programming. Experience must include responsibility for complex program operations.
• Demonstrated experience applying international student or exchange visitor requirements, working across academic and administrative units, and managing program budgets, partnerships, or comparable operational responsibilities.

• Experience serving as a Principal Designated School Official, Designated School Official, Responsible Officer, or Alternate Responsible Officer, including use of SEVIS and related systems.
• Experience overseeing both international student and scholar services and education abroad or exchange programs.
• Experience supervising or directing staff.
• Experience in the CSU or a comparable public university, including self-support international or continuing education programs.
• Experience developing or administering international agreements, recruitment partnerships, faculty-led programs, and cost or service agreements.
• Experience with Oracle/PeopleSoft or a comparable student information system, enrollment reporting, and program financial analysis.

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment. 
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position is designated as a Campus Security Authority (CSA).  The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
• This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University’s liability coverage.
• May require occasional evenings and/or weekend work.
• The incumbent must be eligible for, obtain, and maintain the university’s PDSO and RO designations and complete training required for those functions.

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.  

To receive full consideration, applicants must complete and submit the required online application by the priority screening date listed on the Careers at CSUMB website. Applications received after this date may be reviewed at the University’s discretion. All submitted materials become the property of CSUMB and will not be returned.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 orhumanresources@csumb.edu

All employees must be eligible for employment in the U.S.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at: https://csumb.edu/clery

Please view the California State University Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX at: https://www2.calstate.edu/titleix

Resources and contact information for the CSU Monterey Bay Title IX can be found at: Title IX | California State University Monterey Bay

CSUMB is a smoke and tobacco-free campus.

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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