Senior Director, QSR Customer Leadership (Baltimore, Richmond)

• Lead enterprise growth strategy execution within the assigned Field Office, shaping annual and multi‑year plans that deliver material impact on volume, share, and profitability.
• Prioritize engagement with key stakeholders - including BU Presidents, Field Office Leadership, and Agency Partners while focusing on strategic communication and collaboration to drive long term growth.
• Attend high-priority customer meetings with BU leadership on key business topics.
• Maximize the impact of Business Unit and Field Office engagements through proactive pre-selling and strategic influence.
• Apply an NAOU enterprise mindset to identify, scale, and share volume driving best practices across geographies.

• Serve as a trusted senior advisor to Corporate and Franchisee leadership, building C-suite relationships grounded in deep understanding of customer strategy, economics, and decision making.
• Cocreate and execute annual and long-term Business Unit and Field Office joint business plans aligned to the customer’s U.S. Collaborative Business Plan.
• Develop an annual stakeholder communication/influencing plan in collaboration with cross functional partners and our PACs team to ensure ongoing value and collaboration.

• Design and execute largescale, profitable growth solutions using category management, pricing, mix, and Revenue Growth Management (RGM) capabilities by identifying challenges and forward-looking opportunities.
• Balance short-term performance and long-term value through strong financial acumen and demonstrating ROI driven decision making.

• Lead change across the customer system, navigating diverse priorities, capabilities, and operating realities with a solution-oriented approach.
• Adapt strategies in response to evolving consumer trends, operational constraints, market dynamics and changes/delays to customer priorities to protect and maximize the business plan.

• Foster strong, trust-based relationships and effective collaboration within the team and across internal stakeholders
• Role model The Coca-Cola Company leadership behaviors by fostering an inclusive, high accountability culture focused on results, collaboration, and continuous improvement.

• Proven experience leveraging category management and RGM to deliver profitable, multi‑year growth.
• Strong track record commercializing consumer relevant, largescale programs.
• Inclusive leader with executive presence and the ability to influence in complex, networked environments.
• Demonstrated change leader with strong analytical and problem-solving capabilities.
• Enterprise minded collaborator who drives alignment, shares best practices, and builds high-performance cultures.

• Minimum 8 years of experience in B2B sales, C-suite relationship management, commercialization, or customer/consumer sales; foodservice or QSR experience preferred.
• Residence in Richmond, VA or Baltimore, MD required.
• Travel requirement: approximately 50%-75%.
• Demonstrated strength in strategic selling, financial acumen, RGM, and account management.
• Experience within food service franchise and/or multi‑unit customer systems strongly preferred.
• Bachelor’s degree required; MBA preferred.

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

Travel Required:

Relocation Provided:

Job Posting End Date:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.