Branch Manager

Branch Manager

Accent Countertops  |  Reno, Nevada

Accent Countertops is seeking a Branch Manager to lead our Reno operations, develop our team, and grow the business. Founded in 1985, Accent serves kitchen and bath dealers, home builders, general contractors, and homeowners.

We’re looking for a practical leader who understands customer service, holds people accountable, and stays involved when problems need solving. Experience in countertops, cabinets, flooring, or a related construction business is preferred.

The Branch Manager oversees daily branch operations, including sales, customer service, templating, and installation. You’ll coordinate with fabrication, manage staffing and schedules, build customer relationships, and resolve job issues from initial sale through completed installation.

Success means dependable service, quality workmanship, safe operations, profitable projects, and a team that understands and meets its commitments.

• →Lead and develop the team. Recruit, train, coach, and supervise employees. Establish clear expectations, address performance issues, and build a workplace where people can succeed.
• →Manage daily operations. Coordinate workload, staffing, and subcontractors to keep projects moving and meet customer commitments.
• →Keep projects on track. Work with sales, customer service, templaters, fabrication, and installers to confirm job readiness, communicate changes, and prevent avoidable delays.
• →Take ownership of customer issues. Resolve scheduling concerns, installation problems, and callbacks promptly. Identify underlying causes and prevent repeat problems.
• →Maintain quality and safety. Set expectations for workmanship, reinforce safe practices, and ensure employees follow company policies and procedures.
• →Manage financial performance. Monitor branch results, job profitability, labor costs, and expenses. Develop budgets and use people, equipment, and materials effectively.
• →Grow the business. Build relationships with home builders, contractors, designers, kitchen and bath dealers, and other prospective customers.
• →Improve how the branch operates. Track on-time completion, installation quality, callbacks, and customer service. Implement practical improvements to scheduling, communication, and workflow.

• Demonstrated experience managing employees and daily operations in construction services, installation, or a related business.
• Countertop, cabinet, or flooring installation experience strongly preferred.
• Ability to coordinate multiple projects, prioritize competing demands, and follow through on commitments.
• Clear, professional communication with employees, customers, subcontractors, and business partners.
• Ability to remain composed and make sound decisions when schedules change or problems arise.
• Working understanding of budgets, labor costs, and job profitability.
• Comfort using scheduling software, spreadsheets, and business systems.
• A degree in business, management, or a related field is preferred. Equivalent relevant experience is welcomed.