Housekeeping Manager

$500 SIGN-ON BONUS

Job Type: Full-Time
Work Location: On-site

NDM Hospitality is seeking an experienced, motivated, and hands-on Housekeeping Manager to lead housekeeping operations at Island Oaks RV Resort.

Join our team and receive a $500 sign-on bonus upon successful completion of your first 90 days of employment!

This is an excellent opportunity for an experienced Housekeeping Manager, Executive Housekeeper, Housekeeping Supervisor, Assistant Housekeeping Manager, or Housekeeping Director looking to advance their career with a growing, family-owned hospitality company.

The Housekeeping Manager is responsible for overseeing daily housekeeping operations, supervising and developing team members, maintaining exceptional cleanliness standards, and ensuring all guest accommodations and resort amenities are consistently clean, safe, and welcoming.

Our ideal candidate is a detail-oriented hospitality professional who thrives in a fast-paced resort environment, leads by example, and takes pride in delivering outstanding guest experiences.

Housekeeping Operations & Quality Control

• →Oversee daily housekeeping operations across tiny houses, cottages, vacation rental accommodations, RV resort facilities, and public areas.
• →Ensure all guest accommodations are thoroughly cleaned, inspected, and ready for guest arrivals.
• →Conduct routine inspections of accommodations, VIP units, owner units, and common areas.
• →Maintain high standards of cleanliness, sanitation, safety, and property presentation.
• →Oversee room turnovers, deep cleaning schedules, and special cleaning projects.
• →Implement and enforce housekeeping procedures, cleaning protocols, and quality assurance standards.
• →Ensure housekeeping equipment is properly maintained and coordinate repairs or replacements as necessary.
• →Work closely with maintenance and resort operations to address housekeeping-related concerns.

• Recruit, hire, onboard, train, supervise, and develop housekeeping team members.
• Create employee schedules based on resort occupancy, operational needs, and seasonal demand.
• Monitor employee attendance, productivity, performance, and quality of work.
• Provide ongoing coaching, performance feedback, and employee evaluations.
• Promote teamwork, accountability, professionalism, and a positive work environment.
• Lead by example and assist with daily housekeeping operations when needed.
• Identify opportunities to improve employee efficiency, engagement, and retention.

• Ensure a consistently clean, comfortable, and welcoming environment for resort guests.
• Maintain high guest satisfaction scores through exceptional housekeeping standards.
• Respond promptly and professionally to guest requests, concerns, and complaints.
• Review guest feedback and implement improvements to enhance service quality.
• Coordinate with front desk, maintenance, and resort leadership to ensure seamless guest arrivals and departures.
• Support the resort's commitment to delivering a premium hospitality experience.

• Manage housekeeping departmental expenses while maintaining service and cleanliness standards.
• Monitor labor costs, supply usage, and operational efficiency.
• Maintain accurate inventory levels of cleaning supplies, linens, amenities, and equipment.
• Coordinate ordering, purchasing, and inventory replenishment.
• Identify opportunities to reduce waste, control expenses, and improve productivity.
• Track housekeeping performance, inspection results, and operational metrics.
• Prepare departmental reports and communicate performance updates to resort leadership.

• Establish housekeeping goals and performance expectations aligned with resort standards.
• Develop efficient cleaning procedures to improve turnaround times and productivity.
• Implement best practices for housekeeping operations, sanitation, and workplace safety.
• Evaluate operational processes and recommend improvements.
• Collaborate with resort leadership to continuously enhance the guest experience.
• Support the company's commitment to operational excellence and internal career development.

• High school diploma or GED.
• Minimum 3 years of supervisory or management experience in housekeeping.
• Minimum 2 years of experience in hotel, resort, hospitality, vacation rental, or guest accommodation operations.
• Proven experience leading, training, scheduling, and evaluating housekeeping employees.
• Strong understanding of housekeeping procedures, sanitation standards, and safety protocols.
• Experience managing housekeeping inventory, labor expenses, and departmental costs.
• Excellent organizational, time-management, and multitasking skills.
• Strong leadership, communication, and problem-solving abilities.
• Ability to work effectively in a fast-paced hospitality environment.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Flexibility to work weekends, holidays, and peak occupancy periods as business needs require.

• Previous experience as a Housekeeping Manager, Executive Housekeeper, Assistant Housekeeping Manager, Housekeeping Director, or Hotel Housekeeping Supervisor.
• Experience working in RV resorts, campgrounds, vacation rental communities, cottages, cabins, or multi-unit hospitality properties.
• Familiarity with property management systems (PMS) and housekeeping scheduling software.
• Experience implementing housekeeping quality assurance programs and improving guest satisfaction scores.
• Demonstrated success managing labor budgets, cleaning schedules, and room turnover efficiency.

Island Oaks RV Resort offers guests a unique outdoor hospitality experience combining the comfort of vacation accommodations with the amenities and service standards of a premium resort.

Our property features tiny houses, RV accommodations, resort amenities, and welcoming spaces designed to create memorable guest experiences.

As part of NDM Hospitality, Island Oaks is committed to providing exceptional service, maintaining outstanding property standards, and creating an environment where both guests and employees feel valued.

About NDM Hospitality

NDM Hospitality is a growing, family-owned hospitality organization with operations spanning resorts, vacation rentals, restaurants, entertainment destinations, and hospitality management.

Our company continues to expand while maintaining a strong commitment to exceptional guest experiences, operational excellence, and employee development.

We believe in a "Win From Within" culture that recognizes talent, encourages professional growth, and creates opportunities for employees to build long-term careers.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.