Account Investigator, Quality Assurance Refunds

At Zotec Partners, our People make it happen.         

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life.  We are a team of Innovators, Collaborators and Doers.

We’re seeking an Account Investigator, Quality Assurance Refunds to join us. This is a remote position. 

As an Account Investigator on the Refunds Team, you will be responsible for timely resolution of credit balances by analyzing patient accounts for needed refund or adjustment to patient or insurance carriers.

What you’ll do:

• Extensive investigations into patient accounts that may or may not require refund(s)
• Utilize knowledge of all carrier types, including commercial and governmental
• Apply your high-level understanding of medical accounts receivable, using attention to detail and problem-solving skills
• Other duties as assigned

What you’ll bring to Zotec:

• High School diploma or equivalent required
• Ability to understand, analyze and interpret medical billing documentation and data
• Physician billing experience in one or more of the following areas: AR, Refunds, or Payments
• Strong organizational and interpersonal communication skills, both verbal and written
• Ability to understand critical issues and bring appropriate resolution through problem solving and attention to detail
• Ability to prioritize workload and meet specific goals and objectives
• Professional exercises discretion and independent judgment in day-to-day work
• Must be able to collaborate effectively within a team setting

At Zotec, our purpose is to make healthcare work better for everyone. We value trust, excellence, and care in how we work with our clients and each other. You’ll have the opportunity to take ownership of your work, contribute ideas, and learn from experienced colleagues who want you to succeed. If that sounds like the kind of team you’d like to join, we’d like to talk with you.

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer