Senior Team Lead - Bread Financial Care

• Assist with Call Audits when necessary

• Conduct call listening and assess the call based on quality forms provided

• Ensure that information provided during the call done by the agents are accurate

• Timely and accurate completion of standard and advanced quality forms, reports and analysis

• Complete ad hoc reports as requested

• Adhere to call audit targets

• Attend and participate in quality calibration session

• Provide immediate education, report error trends and propose action plans to mitigate errors, as needed

Requirements:

• Knowledge of Bread Financial Care is a must.
• Supervisor experience is a must.
• Open schedule availability.
• Apply with resume in English
  
• No attendance or disciplinary record in the last 30 days.
  
• Leadership skills
  
• Eye for detail and accuracy.
• Reliable, with high integrity and a strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Excel knowledge (Reporting).
• Proactive with organizational skills.
• Ability to keep a positive attitude in a fast-past environment.
• Must have customer service skills.
• Excellent communication and interpersonal skills.
• Great grammar skills.
• Ability to present weekly results.

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.  We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.