Customer Service Representative

• Continuously learning what we offer and how to best assist our customers 
• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound customer service calls
• Respond to and follow up on e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote, talk about, and sell new or additional services or products when applicable

• 2 years of excellent customer service experience required
• A strong work ethic and customer service abilities are highly considered in lieu of experience 
• Must be able to work some evenings (until 7pm) and some weekends when needed
• Basic computer proficiency, particularly with Microsoft applications
• Must be fluent in reading, writing and speaking English
• Must be able to sit for prolonged periods of time 

• High School Diploma or GED preferred
• Experience in a call center environment OR extensive work with inbound/outbound phone calls in another environment
• Experience with Service Titan is helpful (Our main computer program)
• Bilingual English/Spanish speaking is a plus

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.