Club Chief Concierge

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We’re currently seeking a Chief Club Concierge to support our Club team. Our ideal candidate is flexible, impeccably mannered, an effective collaborator, loves challenges and is a true diplomat, with a genuine love of service and passion for meeting new people.  

Reporting to the Membership Manager, the Chief Club Concierge will support The Club at Pier 66 with the goal of leading the concierge team. Including curating elevated guest experiences internally & externally.

• →Respond promptly and accurately to all customer inquiries regarding Club and Resort hotel services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and Resort practices to ensure a positive and memorable experience. 

• →Oversee member communications, ensuring all correspondence is timely, professional, personalized, and consistent with luxury hospitality standards. Monitor outstanding member requests and ensure appropriate follow-up and communication. 

• →Handle the storage and retrieval of packages, dry cleaning, and flowers. Coordinate with the valet staff to retrieve guest vehicles. 

• →Anticipate member preferences and proactively identify opportunities to enhance their Club experience. 

• →Assist with event coordination, member RSVPs, reservations, and special arrangements as needed. 

• →Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations. 

• →Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests. 

• →Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition. 

• →Undertake other tasks or projects as assigned by the Management team. 

• →Provide coverage for other roles during meal periods and in case of emergency. 

• →Build and establish a strong & professional rapport with members/guests/residents, maintaining an excellent customer relationship. 

• →Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume. 

• →Assist with other tasks as required and where necessary to ensure optimum service to guests 

• →Perform other tasks assigned by supervisor

• Ability to stand and walk for extended periods throughout the work shift.  

• Ability to frequently walk throughout the hotel, lobby, guest areas, and outdoor facilities to assist guests and coordinate services.  

• Ability to bend, stoop, reach, stretch, and occasionally kneel as needed to perform job duties.  

• Ability to lift, carry, push, and pull items weighing up to 25 pounds, including guest luggage, packages, supplies, and equipment, with or without reasonable accommodation.  

• Ability to occasionally assist with or maneuver heavier items using appropriate equipment or assistance.  

• Ability to perform repetitive hand and wrist movements, including typing, writing, handling documents, operating phones, computers, and other office equipment.  

• Ability to safely maneuver in crowded guest areas and navigate stairs and other hotel facilities when necessary.  

• Ability to maintain physical stamina and alertness while working in a fast-paced, guest-facing environment.  

• Ability to visually inspect guest areas, luggage, packages, signage, and workspaces.  

• Ability to communicate effectively with guests and team members while standing and moving throughout the property.  

• Ability to work varying shifts, including mornings, evenings, weekends, holidays, and extended hours based on business needs. 

• Must have previous luxury hotel experience. 

• High school diploma or equivalent; additional education in hospitality management or related field is a plus. 

• Proven experience in a similar role, preferably in a hotel or hospitality environment. 

• Strong proficiency in using hotel management software and computer systems. 

• Excellent customer service and communication skills. 

• Excellent written and verbal communication skills. 

• Strong organizational, administrative, and multitasking abilities. 

• Ability to work independently with minimal supervision and prioritize tasks effectively. 

• Attention to detail and accuracy in financial and administrative tasks.