People Services (HR) Manager

CoralTree Hospitality is recognized as a leader in the management of luxury residential resorts, vacation homes, private residence clubs, and boutique hospitality destinations. Defined by people with genuine purpose, pride, and sense of place, CoralTree creates experiences deeply connected to the communities and destinations we serve.

At CoralTree, we serve from the heart — always and in all ways. Whether serving our owners, guests, team members, or communities, we strive to create meaningful and memorable experiences rooted in authenticity, care, and operational excellence. We believe genuine connection is at the center of exceptional hospitality, and through empowered teams, thoughtful innovation, and disciplined execution, we create measurable value while preserving the individuality and identity of each property we manage.

Our team members bring our values to life through performance, integrity, relationships, empowerment, innovation, and balanced life. Together, we reimagine the guest experience, encourage creativity, and create signature moments that leave a lasting impression.\

The People Services (HR) Manager is an on-site People Services partner based in Snowmass Village and supporting CoralTree Residence Collection properties across the Colorado mountain region. Reporting to the Area Director of People Services, this individual guides property and department leaders, leads cross-property projects, and advances employee relations, recruiting, onboarding, professional development, engagement, retention, and culture in a highly seasonal resort environment. The role must be able to handle the day-to-day needs at the property level as well as navigate higher level, more sensitive and complex personnel matters.

· Build trusted relationships with property leaders and team members and provide practical, consistent People Services guidance.

· Lead assigned cross-property projects from planning through communication, implementation, measurement, and follow-up.

· Guide managers on routine employee concerns, coaching, documentation, attendance, and performance management.

- Respond to employee grievances and sensitive issues with tact and care and serve as a mediator in resolving employee conflicts.

· Conduct preliminary fact gathering and lower-level workplace investigations; maintain timely, confidential records.

· Recognize and promptly escalate sensitive, complex, legal, safety, retaliation, harassment, discrimination, wage-and-hour, leave, and accommodation requests.

· Assist with investigations, corrective action, separations, and other sensitive matters with the support of the Area Director.

· Must have a proficient understanding of employment benefits, payroll and wage and hour compliance.

· This position oversees our employee housing program and must be able to manage all aspects of the program including but not limited to: housing leases, consistent inspections, policy enforcement, waitlists, and mediating tenant disputes when necessary.

· Work closely with the Area Director to track the People Services budget line items and reforecast accordingly.

· Model CoralTree values and promote a respectful, inclusive, service-oriented workplace.

· Work closely with the PS Generalist to develop recruiting strategies for seasonal cycles, hard-to-fill roles, openings, and changing workforce needs.

· Partner with leaders on staffing plans, sourcing, interviewing, selection, and timely, job-related hiring decisions.

· Use iCIMS and community, school, referral, and industry networks to build candidate pipelines; assist with visa processing as needed.

· Facilitate orientation and innovate our ever-evolving employee development programs and onboarding process.

· Assist with, facilitate, or lead manager training, leadership development, compliance education, and training tracking.

· Support engagement surveys, action planning, recognition, employee events, and community partnerships.

· Use feedback, turnover data, recruiting trends, and operational input to identify retention risks and recommend solutions.

· Work with Area Director on cross-regional opportunities for succession planning and professional development opportunities, safety program and initiatives, community outreach and involvement.

· Maintain confidentiality, accurate records, data quality, and documentation in accordance with company standards and applicable requirements.

· Prepare reports, presentations, communications, trackers, and project materials; monitor deadlines and follow through to completion.

· Manage workers’ compensation claims, reporting and follow up, and OSHA reporting and compliance.

· Manage unemployment claims and responses.

· Keep up to date on company policies and employment practices relevant to Colorado hospitality operations and escalate questions when appropriate.

· Sound judgment, discretion, integrity, confidentiality, and objective decision-making.

· Credibility with leaders and employees and the ability to influence without formal authority.

· Independent project leadership, organization, accountability, and follow-through.

· Practical problem-solving in fast-paced, seasonal operations with competing priorities.

· Clear written, verbal, facilitation, presentation, and interpersonal communication.

· An approachable, calm, culturally aware, service-oriented, and solutions-focused style.

· A Cultural Ambassador who embodies our company values in their everyday life.

· Passion for providing exceptional and genuine guest service and assisting others.

· An entrepreneurial spirit and ability to thrive in an environment that embraces growth and change.

· A naturally helpful and solution-focused attitude.

· A team player who enjoys working in a collaborative and innovative environment with a growth mindset.

The requirements below represent the knowledge, skills, and abilities preferred or required. Reasonable accommodation may be made for qualified individuals with disabilities.

· Bachelor’s degree in Human Resources, Business Administration, Hospitality, or a related field preferred; equivalent education and experience may be considered.

· Three to five years of progressive Human Resources or People Services experience.

· Hospitality and residential resort experience, including seasonal staffing, service expectations, and employee-relations demands, is required.

· Working knowledge of employee relations, manager coaching, recruiting, onboarding, training, engagement, retention, culture, and employment practices.

· A comfortable working knowledge of budgets, forecasting, P&L statements.

· UKG and iCIMS experience strongly preferred; proficiency with Microsoft 365 required.

· PHR or SPHR certification and professional Spanish proficiency preferred but not required.

· Ability to work independently, prioritize, maintain accurate records, and protect confidential information.

· Must be based in the Snowmass area and work on-site; this is not a remote position.

· Valid driver’s license and reliable transportation for occasional travel to Vail and Breckenridge required.

· Generally consistent Monday through Friday schedule, with occasional evening or weekend availability for urgent matters or business needs.

· Must successfully pass a background check screening.

Work is performed primarily in office and resort-property settings and requires frequent computer and communication-device use, extended sitting or standing, movement throughout resort facilities, occasional lifting or carrying up to 25 pounds, and occasional travel in variable mountain conditions. Reasonable accommodations may be provided for qualified individuals

CoralTree Hospitality is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law.

CoralTree Hospitality provides reasonable accommodation for qualified individuals with disabilities and sincerely held religious beliefs as required by law. Applicants or employees needing accommodation should contact People Services.

This description summarizes the general nature and level of work and is not exhaustive. Duties may change with business needs. Employment is at will and may be ended by either the employee or CoralTree Hospitality at any time, with or without notice or cause, subject to applicable law. This description does not create an employment contract or alter the at-will relationship.

This position will be posted through December 15, 2026, unless filled sooner.