Senior Demand Planning Analyst

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning, replenishment, and order fulfillment activities for retail stores through the CPFR and PSI processes. This role partners closely with sales, operations, supply chain, and demand planning teams to optimize forecast accuracy, inventory allocation, product availability, and revenue performance across the retail network.

The successful candidate will leverage data analysis, sales trends, inventory insights, and market intelligence to support business planning, drive operational efficiencies, and identify opportunities for continuous improvement and process automation.

• Responsible for store level forecast, Collaborative Planning Forecast and Replenishment (CPFR) analysis and Purchase Sales Inventory (PSI) analysis to achieve revenue target
• Attend the weekly CPFR meeting with store level inventory analysts, customer and sales representative (Review of Purchase Order Submission, order forecast, product transition and account issues etc.)
• Responsible for inventory allocation, back-order reports and order monitoring
• Monitor store historical sales trend and inventory level to provide store sell out and sell in forecast using client’s internal systems
• Work with divisional demand planners to ensure all demand at store level are always entered correctly and appropriate level of inventory is allocated for business as well logistics to help coordinate direct and hub shipments
• Work with BOC and logistics to ensure delivery expectations to ensure stores are receiving inventory effectively and report issues and gaps and perform root cause analysis for resolution
• KPI monitoring and analysis (Sales, aging, forecast accuracy, inventory management, weeks of supply)
• Minimize Compliance Charges, and participate in post-audit reviews (as needed)
• Periodic review and optimization of store inventory schedules to optimize costs, sales and WOS
• Prepare and present weekly and monthly target analysis and recommend gap closure strategies
• Review appointments relative to Planned Goods Issued requirements / Update forecast for early or Late Goods Issued
• Ensure to meet weekly and monthly targets by product group and store based on plan
• Weekly and daily Supply Chain Management reporting in support of leadership and internal stakeholders
• Recommend best practices regarding SCM processes and policies. Actively apply a continuous improvement approach to work processes, including process automation, where applicable
• Add new categories on board and drive business based on WOS and revenue Targets
• Co-ordinate Physical inventory count/adjustments with operations/finance and respective teams
• Implement AI analysis, best practices and new demand forecasting tools
• Align closely with sales (category management) to reflect upcoming promotions, BOPIS and SMB opportunities

• 4+ years’ experience in relevant field preferred
• Bachelor’s Degree preferred in a related field
• CSCMP, APICs or other related Supply Chain Management Designation would be preferred
• Proficiency in SAP, Excel, Word, PowerPoint and other office products
• AI tool skills to create automated agents
• Strong detail orientation and ability to interact with all levels of management internally
• Analytical skills with Reporting & Summarizing
• Effective communication, presentation, organization & time management skills
• Demonstrated ability to interact with all levels within the organization, vendors
• The ability to plan, organize and prioritize multiple and simultaneous accounting related projects and programs in a changing corporate environment