Managing Director of Commercial Product Strategy

Please email HR_Talent_AcquisitionTeam@bcbsri.org if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

Lead the strategy, development, launch, and lifecycle management of   commercial product portfolio across individual, small group, and large group markets, including medical, pharmacy, dental, vision, and ancillary products and services. Establish the multi-year product roadmap and investment priorities needed to advance membership, revenue, affordability, competitiveness, and customer experience objectives. Lead development of differentiated suite of digital and traditional solutions for self-insured/ASC customers that improve clinical and pharmacy performance, support health, lifestyle, and well-being, and address insurance and risk-management needs. Ensure disciplined portfolio governance, regulatory compliance, annual maintenance, financial and operational reporting, analysis of the total cost of carrying and administering products, and measurement of product adoption, effectiveness, and financial performance. Direct cross-functional teams and strategic partners from opportunity assessment and business case development through implementation, optimization, and retirement.

• →Provide executive leadership and technical direction to the product strategy, development, and management function. Establish priorities and accountabilities, evaluate performance, develop talent, and build the capabilities required to manage a complex, multi-segment portfolio. Oversee commercial bid development and submission as well as BCBSA interplan compliance and reporting.
• →Own multi-year commercial product strategy and roadmap across individual, small group, and large group markets, including medical, pharmacy, dental, vision, and ancillary offerings. Translate enterprise priorities, customer and broker insights, competitive intelligence, market research, regulatory requirements, and financial analysis into differentiated portfolio and investment decisions.
• →Lead development of digital and traditional market solutions for self-insured/ASC customers across clinical and pharmacy performance, health, lifestyle and well-being, and insurance and risk management. Define target customers, value propositions, requirements, economics, partner models, implementation approaches, and measures of success.
• →Establish and govern end-to-end product lifecycle framework spanning opportunity assessment, concept and business case development, experience and benefit design, operational readiness, implementation, go-to-market enablement, annual maintenance, regulatory mandates, benefit and contract updates, optimization, and retirement. Ensure clear decision rights, stage gates, documentation, and cross-functional accountability.
• →Direct product performance management and reporting. Establish dashboards and operating reviews that measure enrollment, adoption, retention, utilization, customer and broker experience, clinical and pharmacy outcomes, revenue, margin, administrative expense, vendor performance, and overall effectiveness. Recommend corrective actions, enhancements, simplification, repositioning, consolidation, or retirement based on results.
• →Own portfolio financial management, including business cases, pricing and rate-filing inputs, annual planning, profit-and-loss (P&L) projections, investment tracking, and the total cost of carrying and administering products. Partner with Finance, Actuarial, Underwriting, Sales, and segment leaders to evaluate tradeoffs, prioritize resources, and deliver agreed membership and financial outcomes.
• →Lead partner and vendor strategy for commercial and ancillary products and market solutions, including selection, contracting, pricing, performance standards, integration requirements, regulatory and security obligations, innovation roadmaps, and relationship management. Align external capabilities with enterprise platforms, provider arrangements, customer needs, and financial commitments.
• →Create enterprise alignment and market readiness for new and existing products and solutions. Convene leaders across Sales, Marketing, Clinical, Pharmacy, Operations, Technology, Legal, Compliance, Finance, Actuarial, Underwriting, and Provider Strategy; define positioning and sales enablement requirements; monitor implementation risk; and ensure compliance with applicable legal, regulatory, contractual, and Blue Cross Blue Shield Association requirements.
• →Perform other duties as assigned.

• →Master’s degree in business administration, health care administration, public health, or a related field.
• →Experience with medical, pharmacy, dental, vision, ancillary, digital health, clinical, health, health, lifestyle and well-being, and insurance or risk solutions.
• →Experience developing product business cases, portfolio roadmaps, pricing and rate-filing inputs, profit-and-loss (P&L) projections, vendor strategies, and performance measures.
• →Experience developing product business cases, portfolio roadmaps, rate filing inputs, profit-and-loss (P&L) projections, vendor strategies, and performance measures.

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• →In-office: onsite 5 days per week
• →Hybrid: onsite 2-4 days per week
• →Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
   

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

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