Recovery Support Navigator (RSN)

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

Casa Esperanza seeks a dynamic, energetic individual who is passionate about delivering recovery and wellness-oriented community-based system navigation and care coordination for people living with addiction, mental health, and cooccurring disorders as part of our Casa Continuum of Care.

The Recovery Support Navigator (RSN) is an individual of the care team who provides care coordination, system navigation, and recovery support services to individuals with substance use disorders and/or co-occurring mental health conditions. The RSN engages individuals across a variety of treatment and community settings, helping them identify recovery goals, access treatment and support services, obtain and maintain benefits, connect with community resources, and remain actively engaged in their care. Working collaboratively with Casa’s Patient Access Team, Community Support Program, and other individuals of the Multi-Disciplinary Team (MDT), the RSN serves as a resource and advocate for individuals while supporting access to clinical, medical, or comprehensive care plan services.

Service Delivery:

• →Provide care coordination, system navigation, and recovery support services to individuals with substance use disorders and/or co-occurring mental health conditions
• →Engage individuals through assertive outreach in homes, treatment settings, and community-based locations, and facilitate warm handoffs to treatment providers and community resources.
• →Deliver services on a mobile basis in any setting that is safe for the individual, including a patient’s home, an inpatient diversionary unit, or a day program.
• →Coordinate care with behavioral health providers, medical providers, OBAT programs, hospitals, housing agencies, employment services, and other community partners.
• →Assist individuals in identifying and achieving recovery, treatment, and wellness goals using person-centered, strengths-based, trauma-informed, and culturally responsive approaches.
• →Connect pregnant and postpartum individuals with OB/GYN, pediatrics, and social services.
• →Explore treatment and recovery options with individuals and provide education regarding treatment services, recovery supports, and community resources.
• →Support individuals in accessing and maintaining treatment services, including linkage to addiction treatment, psychiatric services, and recovery supports.
• →Provide advocacy, peer mentoring, crisis support, and transition/discharge planning.
• →Assist with temporary transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources
• →Assist individuals in obtaining, maintaining, and renewing benefits and resources, including health insurance, public assistance programs, disability benefits, housing supports, transportation assistance, and other community-based services.
• →Collaborate as an active individual of the multidisciplinary care team to support individual engagement and continuity of care.
• →Deliver services in accordance with person-centered, recovery-oriented, and trauma-informed care principles.

• Maintain timely, accurate, and complete documentation in the electronic health record and other required systems.
• Protect individual privacy and confidentiality in compliance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulations.
• Demonstrate cultural humility, professionalism, ethical practice, and appropriate professional boundaries in all interactions.
• Participate in regular supervision, competency validation, required trainings, and continuing education activities.
• Support integrated care delivery and interdisciplinary collaboration across systems of care.
• Contribute to Continuous Quality Improvement (CQI) initiatives, outcome measurement, and performance improvement activities.
• Meet established productivity, documentation, quality, and individual engagement standards.
• Participate in multidisciplinary team meetings (MDT), case reviews, and care coordination activities to promote positive individual outcomes.
• Perform other duties as assigned.

• A bachelor's degree in social work, psychology, human services, counseling, or a related field is required, or two years of relevant work experience and/or lived experience with substance use disorders and/or behavioral health conditions.
• Fluency in English/Spanish required.
• Demonstrated knowledge and understanding of substance use disorders, treatment modalities, and recovery support services.
• Willing to complete Certified Application Counselor (CAC) certification within the first month of hire
• Valid driver's license and ability to travel in the community.

• Schedule: Day shift—Monday to Friday availability to cover clinic hours between 8am and 8pm & weekends from 9am to 1pm

• In-person—must have ability to commute/relocate: Roxbury, MA 02119
• Reliably commute or planning to relocate before starting work (Required)
• Language: Spanish (Required)