Quality Assurance Analyst

Synergy Family Services, Inc. (SFS) is a dynamic Outpatient Mental Health Center focused on providing strengths based, culturally proficient services to enhance the social, emotional, behavioral health and wellness of individuals and families. Our Goal is to help individuals and families identify and reach goals such as specific symptom relief, self-awareness, self-efficacy, recovery and the enhancement of well being.

Our Mission is to build a healthy community through culturally appropriate behavioral health services focusing on those most in need.

Our Vision is to build bridges and fortify underserved individuals and communities one person and one family at a time through bilingual, culturally sensitive services that lead to self-determination, empowerment, and functional sustainability.

Job Title: Quality Assurance Analyst

Job Summary: The Quality Assurance Analyst at our Behavioral Health Company plays a critical role in ensuring the delivery of high-quality and compliant services to our clients and patients. This position is responsible for monitoring, evaluating, and improving the performance of our behavioral health programs, staff, and processes to maintain and enhance the overall quality of care and operational efficiency.

• Performance Management Projects and Outcome Tools Analyses:
  • Conduct analyses of performance management projects and outcome tools.
  • Evaluate the effectiveness of these tools and projects in meeting their intended goals.
  • Provide data-driven insights and recommendations for improvement.
• Quality Assurance Projects and Tasks:
  • Execute various quality assurance projects and tasks as assigned.
  • Ensure that the organization's programs and services meet quality standards and compliance requirements.
  • Identify and address issues or discrepancies in quality.
• Aggregate and Analyze Quality Assurance Information:
  • Gather data and information related to quality assurance efforts.
  • Use analytical tools and methodologies to assess the quality of services and processes.
  • Provide detailed analysis reports to support decision-making.
• Provide Feedback and Interpretation:
  • Offer constructive feedback based on quality assurance findings.
  • Interpret data and findings to help stakeholders understand areas of improvement.
  • Collaborate with relevant teams to implement changes and enhancements.
• Communicate Quality Assurance Information:
  • Share quality assurance information with all relevant individuals and teams.
  • Ensure effective communication of findings, recommendations, and best practices.
  • Promote transparency and awareness regarding quality assurance efforts.
• Participate in Agency Audits and Compliance Recommendations:
  • Actively engage in agency audits and compliance assessments.
  • Collaborate with audit teams to identify areas of non-compliance or improvement.
  • Provide recommendations and action plans to address audit findings.
• Other Duties as Assigned:
  • Be flexible and willing to take on additional responsibilities as needed.
  • Contribute to the overall success and efficiency of the quality assurance department.