Manager Risk & Fraud Prevention

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities? 
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

Well, this may be the role for you. Ready to make your mark?

The Leader is responsible for the management of the CAD Money Movement Fraud Team. Acting as a key client liaison with several internal ADP departments and external clients, the Manager’s focus is to manage IMMS client facing relationships, enforce risk policy and control, address FCRM (Financial Crimes and Risk Management) needs while providing total client satisfaction.  Additionally, this role will also be responsible for the proactive resolution of fraud/risk issues and for the identification of opportunities for new services and/or products within the established client base.

Ready to #MakeYourMark?  Apply now! 

• Coordinate and monitor all daily functions for the fraud department and establish workflow.
• Oversee fraud management for SBS, Majors and National client base.
• Ensure full risk overview is completed at implementation and ongoing monitoring is completed.
• Oversee client transactions and all supporting processes.
• Escalation management of clients who process outside of normal payroll patterns, onboarding escalations with a focus on supporting Sales.

• Coaching associates on communication skills, Individual Development Plans, succession planning, Talent and Performance Management.
• Design annual departmental objectives in line with corporate goals and divisional initiatives.
• Identification and placement of top talent in project and assignments suited to their skill set and pre-determined career path/goals.

• Relationship Management between internal and external clients, Canadian and International ADP stakeholders and global institutions.
• Maintain close working relationships with Service Delivery, Sales, Finance, Implementation business units to assist in escalation resolution and exception processing.
• Regularly coordinate with other departments to resolve escalated fraud issues and mitigate risk to ADP.
• Cultivate relationships with representatives from major financial institutions to ensure fraud process externally is efficient, compliant and effective.

• Senior point of escalation for financial issues and providing timely resolution via collaborating with internal and external clients, ADP stakeholders, senior management and business partners.
• Ensure all case management and documentation are accurate and in accordance with preset SLAs.
• Create measurable metrics for the Fraud Team and Associates for case resolution and contact quality.
• Manage all escalated situations from internal ADP partners to resolution in coordination with all ADP resources. 
• Responsible for reviewing, developing and implementing policies, procedures, services and products within the Funding Teams. 

• Post Secondary Education or equivalent experience. 

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.  

What are you waiting for?  Apply today!

Required:

• PC literate (MS Office – Advanced on all components).
• Demonstrated ability to co-ordinate work initiatives and must be detailed and solution oriented.
• Strong operational knowledge of ADP products sufficient to understand a full spectrum of client issues. 
• and offer reasonable and workable solutions.   
• Coaching/mentoring and experience with performance management.
• Well-developed presentation skills, with experience in providing presentations to large groups.
• Proven ability to work in an environment committed to teamwork. 

Attributes:

• Strong problem-solving skills and ability to learn quickly.
• Excellent communication skills.
• Flexibility and adaptability.
• Finance/Banking or Leadership training preferred.