Medical Assistant/Patient Service Coordinator

Enjoy meaningful work while contributing to an organization that changes lives every day.  US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.  We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

We have an immediate opening for an Medical Assistant/Patient Service Coordinator to join our team at Shady Grove Fertility in Clear Lake, Texas. 

•  Schedule: Monday through Friday 7:30 AM to 4:00PM; weekend rotation every 8 weeks 

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. 

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Medical Assistant/Patient Service Coordinator will:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns  
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service
• Required to work occasional weekends and holidays 

• High volume of phlebotomy

• Maintain supplies for the blood drawing stations

• Ensure lab specimens are sent to proper labs

• Assist physician or ultrasound technician with various procedure

• Assist with HSGs as needed

• Take vital signs and provide general clinical assistance

• Assists with the clinical care of fertility patients

• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions

• Provides pre and post op education 

• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families

• Works independently to assure the program goals are achieved

• Support and promote excellence in customer service

• Administrative tasks, prior authorizations, etc.

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

• Minimum 2 years of applicable work experience

• Strong phlebotomy skills

• Completion of a formal MA program

• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

• 401(k) with company match
• Employee wellness and recognition programs 

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care.  We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. 

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States.  We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.  Take the next step in your career with US Fertility—and help shape the future of fertility care.