Director of Rooms

Qualifications & Standards

•             Bachelor’s degree in related field preferred

•             Minimum of 5 years’ experience in a related role, preferred candidates will have two years of Director of Rooms level experience

•             Must be able to sustain composure, remain calm and possess a positive attitude.

•             Position must have working knowledge of Hotel Front Office and/or Housekeeping.

•             Must be energetic and outgoing.

•             Must be service oriented with excellent customer service skills.

•             Must be a team player with the ability to lead and motivate staff.

•             Must be able to multi-task in a fast-paced work environment.

•             Must possess excellent interpersonal and organizational skills.

•             Must have basic knowledge of arithmetic.

•             Must have the ability to input data and access information on the computer.

•             Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.

•             Must be able to read, write and understand the English language.

•             Must be able to exercise confidentiality and discretion.

Physical Demands           

•             Ability to respond to guest requests and questions over the phone

•             Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.

•             Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

•             Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.

•             Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.

•             Mobility -must be able to accomplish any task required of associates within assigned departments.

•             Continuous standing -must be able to accomplish any task required of associates within assigned departments.

•             Driving required as necessary.

•             The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.