End User Services Engineer II

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 107.7 million monthly active users (MAU), as of September 30, 2026, across more than 180 countries.  

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

Life360’s Corporate Engineering team exists to enable our workforce to be equipped, productive, and secure, wherever they’re working from. That means owning the identity, endpoint, and collaboration experience end to end, and treating the services it owns as a product. This team reports to our CISO and sits right next to Information Security, and the two work as true partners with decisions made together, not thrown over a wall. As Life360 leans further into an AI Native way of working, we're working towards automation & AI based solutions so that routine requests resolve themselves and our people can focus on the problems that need human judgment.

We’re hiring an End User Services Engineer to own the experience every Life360 employee has with Corporate Engineering. You’ll be the senior escalation point for our operational identity, access, and device problems, but the job isn’t clearing the queue. It’s making the queue smaller by moving how employees get help from filing tickets to self-service, and by using AI agents, automation, and well-kept knowledge to resolve routine work before a person has to touch it.

This is a role for someone who sees support as a product. You’ll set the standards, measure what matters, coach the front line, and work alongside IT Engineering and Information Security with a real voice in how our operating model evolves. You’ll have the agency and runway to build, and the backing of a company that wants to see what great internal support looks like when AI is part of the team.

A year in, employees describe us as fast and easy. Most routine requests resolve in minutes without a ticket, onboarding is smooth from day one, and the knowledge behind it all is accurate enough that both people and AI agents trust it. Ticket volume per employee is falling while satisfaction climbs, and the front-line team is growing into more engineering-oriented work.

• →Experience in a senior or lead support, end-user services, or end-user computing role, ideally at a remote-first or distributed company
• →Hands-on grounding in identity and access management (single sign-on, multi-factor authentication, provisioning) and in managing macOS and Windows devices through modern device management
• →Experience building or rolling out self-service, such as request catalogs, guided workflows, or automation that measurably reduced ticket volume
• →Proficiency with scripting (e.g., Python, Bash, or PowerShell) and working with APIs to automate IT workflows
• →Experience building or managing AI agents or AI-assisted support tooling, including keeping the knowledge they draw on accurate
• →Experience coaching or mentoring support teammates and improving queue health through metrics and process changes
• →Security-first judgment and comfort partnering with Security and Compliance teams
• →A genuine drive to make the employee experience great, plus clear written communication and documentation that others can follow without you in the room
• →Bachelor’s degree or equivalent experience

• Experience designing or improving an employee-facing Corporate Engineering or IT service experience using data (satisfaction surveys, effort scores, deflection rates)
• Experience with IT asset management and hardware forecasting
• Familiarity with automated user provisioning, SaaS license management, and access review or audit support
• IT service management certification (e.g., ITIL)

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