Customer Service Specialist (Korean)

• Handle high volume live chat and other online tools.
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison, accurately document customer requests.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Go the extra mile to engage customers.

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• Fluency in Korean and advanced English is required to effectively coordinate with partners and stakeholders.
• Previous experience with cross-functional support will be advantageous.
• High level of honesty and integrity; proactive and meticulous; have a sense of responsibility and team spirit.
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations.
• Passionate for the customer service industry and can accept working under different work shifts.
• Positive about the crypto industry.

• Shape the future of finance 
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

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