Client Care Specialist - Raleigh, NC

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Quick Summary

Key Responsibilities

Welcome clients and their cats with warmth, making every visit feel positive from the moment they walk in Communicate clearly and compassionately so clients feel informed, welcomed,

Technical Tools

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What We Offer

~2 min read

Cozy Cat Veterinary Hospital is a three-doctor, cat-only veterinary hospital dedicated to providing exceptional care in a welcoming, cat-friendly environment. We’re looking for a friendly, compassionate, and team-oriented Client Care Representative to be the warm first hello for our feline patients and their people.

Our team believes in supporting one another, continuing to learn, and making every visit a positive experience. With a predictable Monday–Friday schedule, rotating Saturdays, actual lunch breaks, and no overnight shifts or major holidays, you can bring your best to work and still enjoy life outside of it.

If you enjoy building relationships, communicating with clients, and being part of a collaborative team, you might be the purr-fect fit!

✓A flexible approach to compensation that reflects your skill set and future performance

✓401(k) matching & Roth Retirement Savings Plan

✓Flexible Spending Account (full-time only)

✓529 Savings Plan

✓Tuition Support Program

✓Referral bonus program

✓Health insurance, including medical, dental, and vision (full-time only)

✓Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

✓Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.

✓Sick Time / Paid Time Off

✓Free or discounted lab work for all employee pets

✓Pet discounts on services and products

✓Pet food discount program

✓Quarterly Team Rewards Bonus Program

✓Professional development opportunities

✓Continuing education allowance

✓Uniform allowance

✓Six paid holidays (full-time only)

✓Employee Assistance Program

✓Employee discount program

Cat-only practice: Work exclusively with feline patients in a calm, cat-friendly environment.
Variety every day: Our case mix includes wellness care, surgery, dentistry, acupuncture, and more, so there’s always something new to learn as a Client Care Representative.
Technology we’re proud of: Work alongside digital radiology, ultrasound, and in-house laboratory equipment.
Real work-life balance: Predictable scheduling, actual lunch breaks, and no overnight shifts or major holidays.
A supportive team: Join a collaborative group that values communication, teamwork, mentorship, and professional development.
Room to grow: We invest in our people through ongoing training and learning opportunities.

Responsibilities

~1 min read

As our Client Care Representative, you’ll:

→Welcome clients and their cats with warmth, making every visit feel positive from the moment they walk in
→Communicate clearly and compassionately so clients feel informed, welcomed, and cared for
→Build lasting relationships with the cat owners who trust us with their feline family members
→Keep the front of the hospital organized and running smoothly with close attention to detail
→Collaborate with our doctors and team to support a great experience for every patient and client
→Stay calm, compassionate, and professional during busy, fast-paced days

Responsibilities may vary based on hospital needs as well as your experience and training.

Our ideal Client Care Representative brings:

A genuine love for working with both people and cats
Excellent communication and customer service skills
An organized, dependable, and detail-oriented approach
A positive attitude and a willingness to learn
The ability to thrive in a fast-paced environment while maintaining compassion and professionalism
A team-first mindset and enjoyment of a supportive, collaborative workplace
Veterinary experience is a plus but not required; a great attitude, strong communication skills, and a passion for learning are just as important

If you’re passionate about cats, enjoy connecting with people, and want to work somewhere that values teamwork, growth, and a positive workplace culture, we’d love to hear from you. Come be part of a team where cats are our specialty and people are our priority!

Diversity, equity, and inclusion are core values of Cozy Cat Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.