Business Intelligence Specialist / Manager

Sitting within the Core Operations team rather than a traditional Data Engineering department, this Business Intelligence role is central to driving performance transparency across the organization. As the primary data specialist for Core Operations, you will act as a critical bridge between data and business leadership. You will partner directly with department heads to define meaningful KPIs, build robust performance tracking systems, and assist the Management Team in identifying operational bottlenecks, inefficiencies, and hidden opportunities through data.

• KPI Alignment & Definition: Partner closely with department heads across the organization to define, establish, and continuously refine core KPIs that align with overall company objectives.

• Performance Monitoring & Reporting: Design, build, and maintain centralized KPI dashboards, performance tracking tools, and regular reports (weekly/quarterly/annual) for the Management Team.

• Data-Driven Issue Identification: Continuously analyze cross-departmental performance data to proactively identify operational inefficiencies, anomalies, and underlying business issues.

• Strategic Insights for Management: Act as an advisor to the Management Team (COO Office) by translating complex performance metrics into clear, actionable insights to support data-driven decision-making.

• Operational Analytics: Serve as the primary BI point-of-contact within the Core Operations team, optimizing internal data processes to ensure management has real-time visibility into business health.

• Experience: 2–5 years (or more) of experience in Business Intelligence, Data Analytics, Operations Analysis, or related roles—ideally in Tech / Financial Services / Web3 or rapidly scaling startups.

• Data & Technical Literacy: High proficiency in SQL, advanced Excel, and BI visualization tools (e.g., Tableau, PowerBI, Metabase, etc.). You must be hands-on with data extraction and dashboard creation.

• Stakeholder Management: Excellent interpersonal and communication skills. Proven ability to negotiate and collaborate with department heads to align on metrics, as well as present complex findings clearly to C-level leadership.

• Business Acumen: Solid understanding of business operations. You aren't just pulling numbers; you understand the company’s products, business model, and what drives cross-functional success.

• Problem-Solving Mindset: A proactive, results-oriented attitude with a sharp eye for detail. You are naturally curious and driven to dig deeper into the data to find out *why* a department is over- or under-performing.