4h ago
New
$57,500.00 - $77,625.00/yr

Technical Support Engineer II

2 Locationsmid
Technical Support EngineerCustomer
1 views0 saves0 applied

Quick Summary

Requirements Summary

Experience Level: 2 - 5 years in a mainframe systems programming or advanced technical support role. Academic Background: A bachelor’s degree in computer science, Engineering,

Technical Tools
Technical Support EngineerCustomer

The Technical Support Engineer II delivers advanced technical support to Rocket customers within the z/Security Business Unit, resolving complex issues related to product installation, configuration, and functionality. This role requires strong Tier 3 support experience, including hands on exposure to IBM Guardium Data Security and Multi Factor Authentication solutions.
Working with a high degree of autonomy, the engineer independently diagnoses and troubleshoots escalated issues, performs root cause analysis, and drives resolution in partnership with customers and internal Engineering teams. The Technical Support Engineer III serves as a senior technical resource within the team, contributing expertise to complex problem scenarios while operating with limited direction in a collaborative, fast paced environment.

Responsibilities

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  • What We Offer

    ~1 min read

  • EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


    At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.


    Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.


    As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.


    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    Location & Eligibility

    Where is the job
    Not specified
    Location terms not specified
    Who can apply
    Same as job location

    About this job

    Pay per year
    $57,500–$77,625 a year
    43% below the $119,548 median for Technical Support Engineer jobs on Jobera (171 salaries).
    Posted
    Today
    Employer
    has 50 open jobs on Jobera in 10 countries.

    Listing Details

    Posted
    November 11, 2026
    First seen
    November 11, 2026
    Last seen
    November 11, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    62%
    Scored at
    November 11, 2026

    Signal breakdown

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    Technical Support Engineer II$57,500.00 - $77,625.00