GSOC Operator

• →Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• →Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems.
• →Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations.
• →Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
• →Thoroughly document security incidents in the case management system.
• →Respond to emergencies with urgency and maintain open communication with management and key leaders.
• →Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
• →Assist client employees with safety and security concerns via email and phone.
• →Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
• →Assist with after-hours administration of access badges.
• →Conduct audits of panic/duress alarms, badge readers and doors.
• →Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management.
• →Collaborate with the GSOC management and ensure compliance with Key Performance Indicators (KPIs) and/or Standard Operating Procedures (SOPs).
• →Participate in training exercises between field Officers and Operators.
• →All other duties, as assigned.

High school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator. 

• Able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools.
• Able to analyze and make decisions regarding data as it pertains to operational responsibilities.
• Effective written and verbal communication skills.
• Attentive to meticulous detail and accurate documentation.
• Able to remain composed under pressure.
• Serve as a positive team player.
• Able to make appropriate decisions under pressure/stress.
• Self-motivated and proactive attitude.
• Able to adapt as the external environment and organization evolve.
• Able to effectively interact with other departments and varying levels of management.
• Able to prioritize workload based on urgency.
• Efficient time management skills.
• Maintain confidentiality when dealing with sensitive information.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Able to complete shift work, including evenings and weekends.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.