1h ago

Technical Account Manager, Ad Ops

BrazilRemoteFull-timemid

Technical Support EngineerCustomer

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager, Ad Ops based in Brazil.

Technical Tools

Technical Support EngineerCustomer

The Technical Account Manager will serve as the primary technical contact for a dedicated portfolio of digital advertising clients, ensuring campaigns launch successfully, run smoothly, and meet performance objectives. This role combines technical troubleshooting, campaign monitoring, data analysis, and client relationship management in a fast-paced programmatic advertising environment. You will investigate delivery and performance discrepancies, monitor campaign pacing, and ensure tracking technologies function correctly across client websites. Working closely with clients and internal teams, you will translate complex technical issues into clear, actionable solutions. The position also contributes to team knowledge sharing, training, and the development of operational best practices. You will collaborate with international colleagues while supporting campaigns and client relationships across the LATAM and US teams.

Act as the primary technical point of contact for an assigned portfolio of digital advertising clients and campaigns.
Investigate, diagnose, and resolve campaign performance and delivery issues, including complex discrepancies, frequency analysis, publisher and host performance, and tag drop-offs.
Monitor campaign pacing and delivery to ensure budgets, timelines, and client performance goals remain on track.
Work directly with clients to verify that tracking codes, tags, and pixels are correctly implemented and functioning across their websites.
Troubleshoot tracking and measurement issues, identify root causes, and coordinate solutions to maintain campaign accuracy and effectiveness.
Analyze campaign data and platform performance to identify potential issues and opportunities for improvement.
Build strong working relationships with clients and internal stakeholders, communicating technical findings and recommendations clearly.
Contribute to knowledge sharing, team training, and the development of best practices across the Technical Account Management team.

Requirements

~1 min read

Bachelor's degree or equivalent practical experience.
At least 3 years of experience as a Technical Account Manager or Campaign Manager, ideally within digital advertising.
Strong technical aptitude and the ability to quickly learn digital advertising platforms and Demand-Side Platform (DSP) functionality.
Hands-on experience with one or more DSPs, such as The Trade Desk, Google Display & Video 360 (DV360), Xandr, or Amazon DSP.
Familiarity with product feeds and the ability to accurately interpret and analyze data using Microsoft Excel and/or other data analysis tools.
Experience with Google Analytics, including the ability to understand its configuration and interpret platform data.
Understanding of the programmatic advertising ecosystem, including DSPs, Data Management Platforms (DMPs), Real-Time Bidding (RTB), tagging, and bidding.
Ability to read and understand code; knowledge of HTML, JavaScript, or Python is an advantage.
Strong problem-solving skills, attention to detail, and the ability to investigate technical issues and interpret campaign data.
Ability to learn new products and technologies quickly and develop a practical understanding of how platform features work.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Proven ability to collaborate effectively across multiple teams and manage relationships with different stakeholders.