Functional Analyst – Finance & Projects (with Signavio)

Equans is a world leader in the energy and services sector, with annual revenues of nearly €19,2 billion* and almost 800,000 projects.​

Equans has leading positions in Europe, which is the result of the history of energy construction in these countries, and strong presences in North and South America and in Oceania.​

With nearly 90,000 highly skilled employees, Equans has a strong geographic footprint, anchored by historic local brands. Equans provides its customers with excellent technical expertise in the design, installation, maintenance and operation of multi-technical facilities. This know-how is based on key skills. First of all, in electrical and thermal engineering - two strong points that help accelerate the reduction of our clients' carbon footprint - but also in ventilation, refrigeration, mechanics and robotics, fire protection, energy renovation, digital solutions, IT, cyber security and telecommunications.​

The combination of this expertise allows us to offer efficient and optimised solutions at all stages of the energy chain, from production, storage and transport to usage.

(*) Turnover 2024 consolidated

GENERAL OVERVIEW

Equans has established a global ERP Shared Line of Service (SLS), structured around two key platforms—SAP and Microsoft Dynamics. Its mission is to drive value from ERP systems by adopting new technologies, promoting best practices, and aligning with business goals.

SLS acts as a strategic partner to the business, offering leadership, governance, and a unified ERP roadmap. It fosters a global ERP community, sets security and operational standards, and ensures consistent programme and project oversight.

The service aims to boost productivity by sharing expertise, reducing duplication, and identifying opportunities for convergence and transformation.

It supports around 32,000 ERP users worldwide offering a wide range of functional and technical services.

Summary of the role

In this role, reporting functionally to the AMS Lead, you will be part of a Level 2 Application Management Services (AMS) team within our newly established India IT Hub. You will be responsible for investigating and resolving system errors, configuration issues and transactional failures, while assisting with application changes and coordinating with the business to clarify functional requirements across a key SAP domain: Finance, Controlling, Projects, and Commercial Project Management. In addition, we are seeking an experienced Functional Analyst who can connect business processes to SAP functionality and support the business in documenting, reviewing and improving processes through its use of Signavio.

You’ll be part of a skilled ERP team that supports career growth. We’re looking for someone with practical experience, a passion for quality, and strong collaboration skills to succeed in a fast-paced environment.

KEY METRICS OF THE ENVIRONMENT

• SAP, MS Dynamics
• 32,000 ERP users
• 11 ERP landscapes
• 20,000+ tickets
• Europe, LATAM, Canada
• English, French, Spanish

Key Objectives & KPIs

• Service Quality and Compliance: Execute AMS tasks, incident resolution, and enhancements on time and to quality standards, while ensuring proper testing, documentation, and environment transport management. KPI Example: Incident Resolution SLA Compliance ≥ 90%.
• Business Stakeholder Satisfaction: Build strong, trust‑based relationships with Business Process Owners, Analysts, and key users by providing proactive communication, reliable support, and continuous improvement ideas. KPI Example: Stakeholder satisfaction rating — e.g., ≥ 4.2/5 average satisfaction score in quarterly feedback or service review surveys.
• Strengthen SAP Expertise: Actively grow and maintain SAP functional and technical knowledge by leveraging SAP Learning Hub and other relevant training platforms. KPI Example: Complete a minimum of 2 SAP Learning Hub courses or learning journeys per quarter.

KEY RESPONSIBILITIES

• Team Collaboration: Contributes actively to the AMS team by collaborating with analysts across SAP domains and IT hubs, ensuring effective teamwork and knowledge sharing
• Work Planning & Prioritisation: Executes assigned AMS tasks in line with prioritisation plans, delivering operational support and project activities on time while maintaining quality standards
• Business Relationships: Builds and maintains strong relationships with Business Process Owners, Business Analysts, and key users within the Business Unit to ensure IT services meet business needs
• Service Level Compliance: Performs Keep It Running (KIR) activities within agreed service levels by prioritising and resolving incidents and defects promptly, escalating to Level 3 technical teams when required
• Application Change Management: Handles catalogue requests and implements functional enhancements. Performs unit testing, system integration testing, and Non-Regression Testing (NRT), while supporting User Acceptance Testing (UAT). Maintains comprehensive documentation, including standard operating procedures, functional specifications, and test scripts. Initiates transport requests to move changes into test environments and carries out post-deployment activities.
• Operational Collaboration: Works closely with Level 1 & Level 1.5 support teams to manage escalations and incident triage, provides knowledge sharing and training, and monitors ticket trends to continuously improve first-line resolution
• Vendor Case Management: Raises, tracks, and manages cases with software vendors (Level 4 support), ensuring timely resolution through clear communication, progress monitoring, and escalation when necessary
• Continuous Learning & Development: Maintains and enhances SAP knowledge by actively engaging with SAP Learning Hub and other relevant training platforms. Stays updated on new features, best practices, and emerging technologies to ensure effective support and solution delivery.

KEY SIGNAVIO RESPONSIBILITIES

• Signavio Functional Support: Provide functional ownership and AMS support for the Signavio platform, including the management of incidents, service requests and user queries. Liaise with SAP Signavio support where vendor assistance is required and help coordinate upgrades, release impacts and defect resolution.
• Signavio user Enablement & Adoption: Support and guide business users and process owners in the effective use of Signavio by providing onboarding, coaching and day-to-day assistance, encouraging adoption of process management best practices, and helping the business maintain ownership of its process documentation and content.
• Signavio Governance & Standards: Maintain and govern the Global Process Template within Signavio, ensuring business processes, controls, roles and SAP solution designs remain accurate, standardised and aligned with approved global processes, enhancements and transformation initiatives.

PROFILE

Academic background & Experience

• Educated to Degree level or equivalent with a minimum of 5 years’ experience in SAP functional domains with specialism in CO/PS
• Hands-on experience using SAP Signavio is essential (or equivalent system such as Celonis)
• Proven experience as a Business Analyst, Process Analyst, or Process Modeller is highly desirable
• Strong understanding of BPMN 2.0 process modelling standards.

Behavioural Capabilities​

• Works effectively as part of a broader global team by building strong relationships, sharing knowledge openly, and promoting a culture of trust and cooperation to achieve common goals across functions and regions
• Excellent and effective communicator with strong inter-personal skills
• Good stakeholder management skills (multiple levels, multiple countries, multiple languages)
• Pro-active with high levels of energy, tenacity, and enthusiasm to deliver results
• Demonstrates accountability by taking ownership of issues and ensuring smooth, agreed handovers and takeovers to maintain continuity and clarity
• Able to understand, document, and optimise complex end-to-end business processes

Skills

• English speaking
• Strong analytical and problem-solving skills
• SAP S/4HANA certification
• Signavio certification
• BPMN 2.0 Certification
• Familiarity with ITIL principles
• ITSM tools (Service Now)

Why Join Us?

• Global Impact: Be part of a global S/4HANA transformation journey, shaping the future of ERP services across multiple regions
• Career Growth: Potential career paths include progression to Senior Functional Analyst, taking on a more active role in project delivery, or advancement to AMS Lead

Supportive Culture: Join a team that values innovation, transparency, and continuous learning