Assistant Engineer - AO

## Join our Team About this opportunity: Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role Key Responsibilities: • Responsible for day to day operational performance • To lead the team as one coherent unit and deliver as per SLAs. • Ensuring KPI / SLA Fulfillment related to Network Surveillance. • Ensuring high motivation level of team resources • Providing Technical guidance and Leadership to the team members • To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc • To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary. • To ensure new nodes are integrated as per the standardized processes. • To predict man-power requirements • SLA reporting for Ticket. (Response & resolution) • Regular follow up on the events with relevant departments working on it as per the MSTOP process • To plan & perform all the shift operational activities. • To support and implement MSTOP processes. • To act as a planned work coordinator for emergency requests beyond normal office hours Candidate Prerequisites: Education: Degree in Bachelor of Engineering Industry Experience • At least 1.5 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network • Having completed at least 18 months in current role. • Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage • Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management • Language skills: Proficiency in Written & Spoken English & Hindi • Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment All academic credentials must be from recognized and accredited institutions and are further subject to verification