Retail Manager

Mauritius·MokaFull-timemid

RetailStore Manager

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Quick Summary

Overview

Retail Manager Objective Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy,

Technical Tools

RetailStore Manager

Responsibilities

~1 min read

Drive sales, profitability, and store performance across the retail network.
Analyse sales trends and KPIs; implement action plans to achieve targets.
Identify business growth opportunities, promotions, partnerships, and customer development initiatives.
Recommend product, pricing, and merchandising strategies.

Lead, coach, and develop Store Managers and retail teams.
Oversee recruitment, training, performance management, and succession planning.
Foster a customer-focused, accountable, and high-performing culture.

Ensure compliance with operational procedures, company policies, and service standards.
Manage customer complaints, after-sales service, and continuous improvement initiatives.
Conduct regular store visits and operational audits.

Ensure stock availability, accuracy, and optimal inventory levels.
Oversee stock counts, transfers, replenishment, and loss prevention.
Work closely with Purchasing, Warehouse, and Finance teams.

Maintain attractive and consistent visual merchandising standards.
Support promotions, product launches, and in-store campaigns.
Monitor market trends and competitor activity.

Manage store budgets, expenses, margins, and profitability.
Ensure cash handling and internal controls are properly maintained.
Prepare regular performance reports and dashboards.

Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams.

Drive process improvements and support retail growth initiatives

Requirements

~1 min read

Degree/Diploma in Retail Management, Business Administration, Marketing, or related field.
Minimum 5 years' retail management experience, ideally in a multi-store environment.
Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage.
Strong leadership, commercial acumen, inventory management, and visual merchandising skills.
Proficient in POS/ERP systems, Excel, and reporting tools.
Excellent communication, organisational, and customer service skills.
Fluent in English and French; Mauritian Creole is an asset.