EOR, Consultant

As an EOR Consultant at Great Pyramid, you will be the main point of contact for a portfolio of clients who employ staff in Malaysia through us. You will run monthly payroll and statutory submissions, manage Employment Pass matters for client foreign hires, and handle day to day HR administration across the full employee lifecycle.

This is a hands-on, deadline driven role. It suits someone who values accuracy, owns their cases from start to finish and can explain Malaysian payroll, tax and immigration requirements clearly to clients and employees.

• Manage the end to end monthly payroll cycle for assigned clients, covering basic salary, overtime, bonuses, commissions, allowances, claims, unpaid leave, deductions and salary advances.
• Collect and validate monthly payroll inputs from clients, follow up on missing information and obtain payroll approval before processing.
• Enter and maintain accurate employee and payroll data in the payroll system, including new joiners, leavers, salary revisions and bank details.
• Prepare payroll reports, payslips and payment files, and reconcile totals against the previous month before release.
• Calculate and submit EPF (KWSP), SOCSO (PERKESO), EIS and PCB contributions, and the HRD Corp levy where applicable, within statutory deadlines.
• Calculate final pay for resigning or terminated employees, including notice period, leave encashment and any pro-rated entitlements.
• Prepare annual tax documents such as EA Forms and support clients with Form E submission.
• Submit LHDN employer notifications for new hires and leavers (e.g. CP22, CP22A and CP21) and manage tax clearance cases, particularly for foreign employees leaving Malaysia.
• Respond to payroll queries and grievances from employees and clients, investigate discrepancies and process corrections promptly.

• Coordinate Employment Pass applications, renewals and cancellations through the relevant portals (e.g. MYXpats Centre and MDEC), including Dependent Pass and related passes where required.
• Prepare and check supporting documents, follow up on application status and liaise with the Immigration Department and other relevant authorities.
• Maintain an immigration tracker of pass expiry dates and initiate renewals early enough to avoid lapses.
• Identify and resolve documentation gaps, and advise clients on current eligibility criteria, timelines and compliance obligations.
• Coordinate pass cancellation and exit steps with payroll and tax clearance when a foreign employee leaves.

• Own a portfolio of client relationships as their day to day contact for payroll, statutory, employment and immigration enquiries.
• Respond to client and employee enquiries within agreed service levels, keeping them updated on progress and next steps.
• Advise and address clients enquiries on Malaysian employment requirements, including the Employment Act 1955, leave entitlements, working hours and termination procedures.
• Coordinate onboarding and offboarding, including employment contracts, offer letters, statutory registrations and exit documentation.
• Prepare and maintain HR documentation such as confirmation letters, salary adjustment letters, transfer letters and employment verification letters.
• Keep employee records complete, accurate and confidential, in line with the Personal Data Protection Act 2010 (PDPA).

• Maintain trackers for payroll timelines, statutory submissions and immigration cases across all assigned clients.
• Prepare periodic reports for clients and management, such as headcount, payroll cost summaries and case status updates.
• Keep up to date with changes in payroll, tax and immigration regulations, and share updates with the team and clients.
• Recommend improvements to processes, checklists and templates to reduce errors and turnaround time.

We are looking for a practical payroll and HR services professional who can work closely with clients, manage competing deadlines and handle Malaysian employment and immigration processes with confidence.

• Education: Diploma or degree in Human Resource Management, Business Administration or a related field.
• Experience: Ideally 2–3 years in Malaysian payroll, EOR, HR outsourcing, HR operations or a related client facing role.
• Malaysian payroll: Hands-on experience calculating wages, overtime, allowances, bonuses, claims, deductions and final pay, and preparing monthly payroll reports.
• Statutory compliance: Working knowledge of EPF, SOCSO, EIS, PCB/MTD and HRD Corp, annual tax documents (EA Form, Form E) and statutory submission deadlines.
• Tax clearance: Practical understanding of LHDN employer notifications (CP22, CP22A, CP21), tax clearance procedures and employee exit requirements.
• Employment Pass: Experience coordinating EP applications, renewals and cancellations, preparing documents and following up with the relevant authorities.
• Employment law: Sound understanding of the Employment Act 1955 and general Malaysian HR practice.
• Client ownership: Able to manage enquiries, expectations, follow-ups and multiple cases independently.
• Systems: Experience with at least one Malaysian payroll system.
• Communication: Clear written and spoken English, Bahasa Malaysia is an advantage for communication with authorities and employees.
• Organisation: Accurate record keeping, careful handling of confidential information and a disciplined approach to tracking deadlines.

ACCOUNTABLE: Follows tasks through to completion without repeated reminders.
PRECISE: Checks figures and documents carefully before processing or advising.
CALM: Handles client concerns, urgent cases and tight deadlines professionally.
CURIOUS: Keeps up to date as payroll, tax and immigration requirements change.
SERVICE MINDED: Communicates progress and next steps proactively, before being asked.
ETHICAL: Protects employee data and raises compliance concerns early.

Office Located at: 
3-3-1, Cantonment Exchange, 698, Jalan Sultan Azlan Shah, 51200 Kuala Lumpur, Malaysia.