Manager - Investor Services

Primary Responsibilities:

• Lead and motivate the team to consistently deliver accurate, timely, and proficient transaction management services, ensuring operational efficiency and productivity.
• Continuously develop skills and abilities for both you and direct reports.
• Cultivate a client-centric mindset to ensure timely service delivery to internal and external clients with high quality.
• Emphasize quality, efficiency, and risk mitigation programs, striving to exceed KPI targets through positive feedback.
• Lead recruitment and team development efforts to maintain necessary capability and capacity for client-focused initiatives, including hiring, people development, team structuring, workflow oversight, and change and onboarding tracking and stakeholder management.
• Supervise AML reviews and address investor queries, ensuring compliance with regulatory requirements.
• Participate in the review and analysis of investor documents and application forms received by the team.

Qualifications Required:

• At least 7 years of experience in a transfer agency in a financial service provider and ideally a first experience with managing a team.
• You are fully autonomous in your role and have dealt with alternative investment funds. Experience with hedge funds will be an advantage.
• In-depth understanding of alternative investment funds and familiarity with hedge fund operations.
• Strong knowledge of AML (Anti-Money Laundering) regulations and compliance requirements.
• Proven track record of managing teams and driving performance improvements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with internal and external stakeholders.
• Detail-oriented mindset with a focus on accuracy and quality assurance.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Relevant professional certifications (e.g., CAMS, CFA) would be a plus.