Manager, Technical Account Management

United StatesRemoteFull-timemid

Technical Support EngineerCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Technical Account Management based in the United States.

Technical Tools

Technical Support EngineerCustomer

The Manager, Technical Account Management will lead and develop a team of Technical Account Managers responsible for driving partner success after the sale. This role focuses on accelerating platform deployment, strengthening product adoption, improving partner retention, and identifying opportunities for growth. You will establish clear performance standards, coach customer-facing technical professionals, and ensure partners receive proactive, consultative guidance. Working across Sales, Support, Product, and Marketing, you will help resolve challenges, share product feedback, and continuously improve the partner experience. You will also promote the use of AI-powered workflows to improve account preparation, customer communication, coaching, and team prioritization. This is an opportunity to shape a growing technical account management function within a remote-first cybersecurity environment.

Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and targeted professional development.
Establish operating rhythms, measurable performance standards, and account management practices that reinforce accountability for deployment, adoption, partner health, and retention.
Ensure the team delivers consultative post-sales guidance, helps troubleshoot technical issues, and enables partners to maximize the value of the platform.
Build and maintain strong team expertise in cybersecurity products, technical capabilities, and best practices so TAMs can advise partners confidently and identify potential risks early.
Reinforce a culture of accountability, execution, proactive problem-solving, and measurable customer impact.
Collaborate with Sales, Support, Product, Marketing, and other internal teams to coordinate specific partner requests, communicate product feedback, and improve the overall customer and partner experience.
Encourage TAMs to contribute beyond immediate account needs by supporting product feedback initiatives, marketing activities, and cross-functional projects.
Use AI to develop repeatable workflows for account review preparation, customer summaries, coaching, and prioritization, applying sound judgment to validate outputs and protect customer context.
Address competing priorities and missed commitments with candor, consistency, and a focus on continuous improvement.

Requirements

~1 min read

6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related customer-facing technical role.
Strong cybersecurity background, with the ability to translate complex technical concepts into practical guidance for partners and internal stakeholders.
3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving team performance.
Demonstrated ability to establish expectations, motivate teams, provide constructive feedback, and hold individuals accountable in a fast-paced, growing environment.
Excellent communication and presentation skills, with the ability to engage technical stakeholders, business leaders, and C-level executives.
Strong organizational skills and sound judgment, with the ability to manage competing priorities and consistently follow through.
A proactive, action-oriented mindset, supported by operational discipline and a focus on measurable outcomes.
Ability to build trusted partner relationships and guide consultative conversations around technical value, adoption, retention, and growth.
Practical experience using AI tools to improve individual productivity and build repeatable team workflows for preparation, communication, prioritization, and decision-making.