Digital Transformation Officer

You will support the South East Digital Transformation team in the new contract rollout, optimise use of data to support business decision making, improve reporting and rethink back office processes. In this role you will: 

• →Collaborate closely with operational teams to ensure data and reporting are effectively used to enhance service efficiency and performance.
• →Take ownership of operational data, maintaining it to the highest standard of accuracy, currency, and real-time availability.
• →Leverage the latest technology and collaborate with our product departments to optimise efficiency and drive improvements through smarter use of existing systems or innovative application of new technology.
• →Support the creation and delivery of our digital training strategy and deliver operational end-user training.
• →Take guidance from the Digital Transformation Manager, Contract Managers, and the central data analysis team to deliver a planned data-driven approach to service management.
• →Collaborate with the national transformation team to align with the digital transformation strategy for Municipal services.
• →Ensure that operational front-line managers can confidently use Management Information for better business decisions by capturing requirements for reporting and system changes and implementing these through relevant channels

To be successful in your application, you will need to possess and evidence the following skills and experience:

• Proven experience working with operational management or an analytical role supporting business change.
• Exceptional problem-solving skills.
• Strong relationship management and communication skills to clearly explain complex data analysis and provide support to a diverse range of end-users, including non-technical users.
• Positive, proactive, and forward-thinking attitude, with a pragmatic approach to user and environmental needs.
• A degree in a relevant field (e.g. math, science, business, information systems, environmental services) is preferred.
• Practical understanding of Power BI, Excel, SQL, and Google Workspace.

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.