Global HR Specialist, US

• About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, offering HR/HCM technology, managed services, and global business process outsourcing (BPO). We and our service providers support over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps businesses streamline and grow operations with custom strategies that benefit both employers and employees. Learn more at www.vensure.com.

• Position Summary: The Global HR Specialist, US delivers customized HR service solutions that positively impact clients’ businesses, driving retention and growth. Provides advice, guidance, and recommendations on federal and state compliance and completes HR service functions. Proactively consults with clients to develop, implement, and monitor HR deliverables, ensuring client policies, procedures, and actions are compliant.

• Essential Duties and Responsibilities:

• Work with targeted Elite HR-centric clients, focusing on compliance and strategic HR needs.

• Own client health, maintenance, and retention; monitor payroll trends, consult on products/services, and navigate compliance matters.

• Collaborate with clients, sales, and operations to ensure successful transitions to Vensure and long-term partnerships.

• Build and maintain relationships with clients, appointed contacts, and on-site supervisors; provide guidance and value-added solutions that support client success and retention.

• Deliver customized solutions aligned to client standards and HR best practices, ensuring prompt issue resolution, timely follow-up, and proactive recommendations to improve communication, productivity, culture, and risk mitigation.

• Develop client materials and programs including handbooks, job descriptions, performance evaluation systems, compensation plans, onboarding processes, salary benchmarking, and succession planning.

• Identify legal and regulatory HR compliance concerns and partner with clients to address them while collaborating with colleagues to ensure effective communication and service.

• Provide guidance and mentorship to Human Resources Business Partners and Associate HR Business Partners.

• Operate independently and with discretion, leveraging multidisciplinary and multi-state HR experience to advise on complex, high-risk, and strategic HR matters.

• Travel for onsite visits and meet remotely with clients to meet KPIs, service levels, and profitability targets.

• Marginal Functions:

• Attend webinars, seminars, and trainings to stay current on laws and best practices.

• Support HR projects and initiatives beyond assigned client groups as needed.

• Provide backup support for other HRBPs and HR team members during peak periods, absences, or urgent employee relations needs.

• Perform other job-related duties as assigned to support business operations and HR team objectives.

• Knowledge, Skills, and Abilities:

• Excellent organization, time management, interpersonal, oral, and written communication skills.

• Demonstrated knowledge of HR best practices with emphasis on employee relations and related federal, state, and local laws and regulations.

• Working knowledge across HR disciplines including employee relations, organizational diagnosis, performance management, recruitment, compensation, and benefits.

• Strong customer service orientation (internal and external) and interpersonal effectiveness across levels and cultures.

• Adherence to KPIs and SOPs as established.

• Ability to apply change management to support business transformation.

• Use logic and reasoning to make timely decisions under pressure or tight deadlines; exercise sound judgment.

• Strong sense of business ethics and ability to handle confidential information appropriately.

• Effectively manage multiple projects and daily account/HR matters, maintain focus, follow through, and deliver committed results.

• Ability to recommend and resolve escalations using judgment consistent with standards, practices, policies, procedures, regulations, and/or law; outstanding business acumen and the ability to operate from the perspective of the business owner.

• Required Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of experience, skills, and education (including non-traditional degrees, certifications, or job training) preferred.

• 2–4 years of HR experience.

• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams) and ability to learn other applications as needed.

• Experience with various HRIS systems and payroll platforms preferred.

• PRISM, EOR, or PEO experience preferred.

• Bilingual (English/Spanish) capabilities preferred.

• Required Licenses and/or Certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred.

• Physical, Mental, & Communication Demands:

• Physical Demands: Sedentary work primarily involves extended sitting at a desk/computer; frequent use of hands/fingers for keyboard/mouse; occasional walking in the office; visual acuity for document review; occasional travel for meetings and site visits.

• Mental Demands: Analyze complex employee relations, organizational, and business issues and exercise sound judgment; handle confidential/sensitive information with discretion; manage multiple priorities, deadlines, and stakeholder needs; decide when to escalate client concerns; demonstrate adaptability, emotional resilience, and composure during high-impact or sensitive situations; work independently and collaborate across the organization.

• Communication Demands: Build relationships and communicate clearly, professionally, and persuasively with employees, managers, senior leaders, and external partners; adapt communication style by audience and context; demonstrate cultural sensitivity; produce strong written communications (policies, updates, presentations, employee communications); conduct client training and provide clear instructions/support; actively listen, ask effective questions, and facilitate difficult conversations; present HR guidance and data-driven insights to leadership; regularly participate in meetings and one-on-one conversations.

• Environmental Conditions: Indoor office environment; occasional moderate noise from copiers, printers, or co-workers.

• This position is eligible for the following benefits:

• Health insurance: medical, dental, and vision coverage.

• Retirement plan: 401(k) with company match.

• Paid time off: PTO, holidays, parental leave, and sick leave as required by state law.

• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer/hospital protection, legal insurance, and pet insurance.

• Disclaimer: This description does not state or imply the only duties of the employee. Employees must follow other job-related instructions and perform other duties requested by management. Management may revise this description. All employees must follow Vensure policies, procedures, and SOPs. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.

 

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