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Global People Systems & Insights Partner

Vietnam·Ho Chi Minh CityRemoteFull-time

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Quick Summary

Overview

This is the role that decides whether our People Team scales or stalls. You own the systems and data behind a global team of more than 200 people in 8+ countries.

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This is the role that decides whether our People Team scales or stalls. You own the systems and data behind a global team of more than 200 people in 8+ countries. You turn Rippling into a platform that runs itself, build the dashboards our leaders rely on to make decisions, and give the team its time back for work that moves the business.

Rippling, our HRIS, and our learning management system (LMS) are the backbone of how we run people operations across 8+ countries. You'll own both and keep improving them, building on the AI and automation the team already uses, so employees and managers get self-service they actually use and our leadership team and board get people data they can trust. You'll report to our Global Head of People Systems & Operations, work closely with our Global People Director on the data and insights that shape people decisions, and partner with stakeholders across the business, including our People Advisor - APAC, who leads Rippling governance and administration and owns the Time Off and Documents modules, and our People Advisor - EMEA/US.

Own Rippling configuration, workflows and automation globally, with the People Advisor - APAC leading governance, administration and data maintenance, so it's the single source of truth for people data in every country we operate in.

Partner with the People Advisor - APAC on the full systems and documents audit and turn the findings into a stable, well-governed setup.

Build and automate workflows that remove manual work, from approvals to onboarding tasks to reminders.

Build reports and dashboards that turn people data into insights leaders can act on, from headcount and turnover to hiring and performance, and deliver board-ready MI on a regular, reliable rhythm.

Work with our internal data and engineering experts for people MI, so we track process and performance as well as headcount.

Partner with the Global People Director, Finance and business leaders to understand what they need from people data and systems, and turn those needs into reports, workflows and fixes.

Build and automate the performance cycle in Rippling, from goals to reviews, so the Global Head of People Systems & Operations, who owns the cycle, gets clear dashboards and no manual tracking.

Own our LMS and make learning easy to find, assign and track.

Partner with the Regional Talent Acquisition Lead on Lever, using AI and automation to improve the candidate experience so hiring flows into onboarding in Rippling as one journey.

Launch and grow self-service so managers and employees get answers to first-line questions without waiting on us.

Make the most of AI in everything you own, from analysis and reporting to workflows and self-service, and keep testing new tools as they emerge.

Other related duties as reasonably assigned, in line with the scope and level of this role

Dashboards that are accurate and delivered on time, on a regular rhythm.

Self-service adoption by managers and employees, and a shrinking backlog of manual work you have automated.

Time and motion re-measured across the team, showing the capacity freed for higher-value work.

You own this area day to day. You go to the Global Head of People Systems & Operations for cross-team prioritisation, budget for new tools, and workflow principles that affect more than one team.

5+ years in HR, people operations or HR analytics, including at least 3 years administering an HRIS (Rippling, Workday, HiBob, BambooHR or similar), ideally across multiple countries.

Strong data analysis skills: you build reports and dashboards from people data and explain what the numbers mean, not only what they are (advanced Excel or Google Sheets).

A systems mindset: you see a manual process and want to automate it.

A solid grasp of how HR systems fit together, from data structure and permissions to integrations and reporting.

A habit of learning: you use AI tools every day, stay curious about new ones and keep building your skills.

Strong communication and stakeholder management skills, including explaining data and system changes clearly to senior leaders in English.

A proactive, collaborative, customer-first mindset.

Nice to have (but genuinely optional):

Hands-on Rippling admin experience (Workflow Studio, custom reports, permissions).

Experience with automation tools (Zapier, Make) or SQL and BI tools.

Experience running an LMS or a performance cycle in an HRIS.

Experience presenting people data to senior leaders or a board.

Don't tick every box? Apply anyway. We hire for potential and mindset as much as experience - if this role excites you, we want to hear from you.

eCommerce is crowded, noisy and increasingly complex. At clearer.io, we're built for a different outcome: clarity you can act on.

We connect to the stack a merchant already uses. Our AI agents enrich their catalogue, learn from their reviews and customers, and put that intelligence to work inside the tools they already own — so their products get found, trusted and chosen by shoppers and AI, without replatforming. We do this across our products: Clearer, Boost Commerce, REVIEWS.io and Influence, used by thousands of merchants worldwide.

We're a global team with offices in Australia, the UK, Germany, Vietnam and the US, backed for the long term by PSG Equity and Silversmith Capital Partners.

We care about doing the work properly: listening first, building second and shipping quickly where it matters. Results matter more than rhetoric.

What guides us day to day:

Customers at the heart: we obsess over their needs so we can grow together

Purposeful progress: we don't settle - we take initiative and embrace bold thinking

Endless innovation: we refine, improve, and take meaningful action

Always open: we build trust through transparency and global collaboration

Everyone, everywhere

Your birthday off - a full paid day, just for you, every year

Give Back Day - a paid day each year to volunteer for a cause you care about

Bonusly peer recognition - real-time shout-outs tied to our values, with points that convert to real rewards

Clearer Together - each quarter, one employee who exemplifies our values wins a fully-funded 5-night trip to one of our global offices (Sydney, Berlin, Leicester, Irvine or Ho Chi Minh City)

Stopover - travelling near one of our offices? Once a year we'll fund a day with the local team

100% Remote Culture: Work from anywhere in Vietnam that brings you happiness.

Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.

Wellness Allowance: Support for classes promoting physical and mental health.

Time Off: 20 days/year, in addition to Vietnam holidays.

MacBook Provided.

Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.

Continuous Learning: Technical and general workshops, online resources.

Health and Wellness Benefits: Generali Health Care, annual check-up.

International Exposure: Enhance expertise and English communication skills.

We're committed to a fair and inclusive hiring experience. Hiring decisions at clearer.io are based on skills, experience and role requirements - nothing else. If you need any adjustments during the interview process, just tell us; it won't affect your application.

If you believe eCommerce growth should be simpler, smarter and clearer - we'd love to hear from you. Apply now.