Director- Content QA (E Learning)

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance. 

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage. 

We are looking for a QA Content Lead to oversee the quality, accuracy, and consistency of LRN’s content deliverables across client projects. This role will be responsible for defining quality standards, leading a team of QA specialists, and ensuring that all customized learning content meets LRN’s high standards and client expectations.

The ideal candidate combines strong editorial judgment, process rigor, and team leadership, with experience in content quality assurance—preferably in e-learning, compliance, or B2B environments.

• Experience with instructional design principles
• Exposure to AI-driven QA tools or automation workflows
• Six Sigma / quality certifications (nice to have)

• Define and implement QA frameworks, guidelines, and checklists for content across formats (e-learning modules, translations, assessments, etc.)
• Establish measurable quality benchmarks (accuracy, consistency, formatting, localization quality)
• Continuously improve QA processes using data and feedback loops

• Lead, mentor, and scale a team of QA analysts/reviewers
• Set clear performance goals and conduct regular reviews
• Drive accountability for quality metrics and turnaround times

• Oversee QA reviews for all client deliverables, ensuring adherence to brand, instructional design, and compliance standards
• Handle escalations related to content quality issues
• Partner with content creators, instructional designers, and project managers to resolve defects

• Work closely with Program Managers, the Bespoke Team, Translation Team, Professional Services, Product, and Client Experience teams.
• Act as the point of contact for quality-related client feedback and audits
• Align QA processes with client-specific requirements and SLAs

• Identify opportunities to automate QA workflows using AI/tools
• Implement scalable QA processes for high-volume content customization
• Track and report on quality KPIs and trends

• 10+ years of experience in content QA, editorial, or quality assurance roles
• Prior experience in e-learning, compliance, publishing, or B2B SaaS environments
• Strong eye for detail and consistency
• Proven experience managing teams
• Familiarity with QA tools, CMS/LMS platforms, and workflow systems
• Excellent written and verbal communication skills
• Experience working with global teams and handling localization quality is a plus