Family Supervisor

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every minute, of every day.

Working shifts that are reflective of the Children’s activity programme, including weekends.

Collaborating with the activities team, to ensure Children’s activities are at the heart of all club programming.

- Complete a club walk-round engaging with members (SEE5) and checking on:

- DL Kids class delivery and member engagement

- Creche organisation and member engagement

- Department Cleanliness, maintenance, health and safety and member communications

- Review the Member Feedback Tablet results from the previous day, celebrate success and ensure corrective action taken for areas that require improvement.

- Review the Member Feedback Manager portal to check that the 48-hour resolution KPI is adhered to.

- Deliver a minimum of 2 Family Welcomes per week and work with the sales Manager to ensure all new families are booked to attend a family welcome

- Plan Birthday Parties for the week ahead, review chosen menu’s with the clubroom Manager and share Party plans with DL Kids team.

- Complete DL Kids class reviews and work with the coaches on feedback and coaching plans (1 per coach per quarter)

- Review Plans, advertise and deliver DL Kids Events programme.

- Review rota to ensure smooth delivery of the DL Kids programme for the upcoming week.

- Review all in- club communication and social media content to ensure it is in line with DL Clubs standards

- Participate in a 1-2-1 meeting with your line manager. Prepare to review participation report for penetration, occupancy, new user targets and class delivery assessments for DL Kids and Creche. Review current performance and agree plans for Birthday Parties, Events, Holiday Club and Family Welcomes.

- 1-2-1 meetings with Creche Supervisor and DL Kids team members.

- Hold a full departmental meeting to cascade the month’s performance results and update on actions

- Deliver Holiday Club as per brief to maximise the commercial opportunity, plan dates and deliver the marketing plan by the end of the current holiday period.

- Complete rotas on Fourth, taking time to ensure team abilities match the classes.

- Keeping Kids Safe – complete the training, ensure all H&S points are kept up to date for the complete team.

- Attend DL Kids training sessions and cascade training to DL Kids and Creche teams.

- Work with your line manager, Group Exercise Supervisor, Blaze Supervisor, Racquets Manager, Swim Supervisor to develop Club programming that fits the member’s demand at your Club, based on the principles of programming excellence. Match classes to allow for stress free member use