L2 Support/Engineer

· Experience in L2 application/production support for enterprise systems (incident, problem, change).

· Working knowledge of Microsoft Identity Manager (MIM) operations:

· Sync run profiles, connector space/metaverse basics, error handling

· MIM Service request processing and workflow fallouts (desirable)

· Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).

· Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).

· Familiarity with Active Directory concepts (users, groups, OU structure, permissions).

· Must show a progressive advancement in responsibility including deep troubleshooting technical skills.

· Self-driven and be able to work independently with minimal supervision

· Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms

· Strong process mapping skills

· Strong analysis skills

· Identification of use cases

· Technical understanding of infrastructure technologies

· Experience of working closely with IT developers/engineers and operational teams

· Root cause analysis skills

· Ability to optimise processes and maximise efficiency

· Strong stakeholder engagement and communication skills

· Confident at presenting what they are working on

· Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate

· Accountability for deliverables and proven track record of delivering on schedule

· Good time management

· Must be self-sufficient; able to deliver quality output without supervision

· Proficient in MS Excel, Visio, Confluence