Director of Patient Services (Downstate, NY / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Director of Patient Services (DPS) for our LHCSA Team in Downstate, NY.

This is a hybrid role from our Queens office.

We are looking for an Director of Patient Services (DPS) who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. We are looking for a DPS to partner with us in our efforts to continually and iteratively make every aspect of our LHCSA business line better.  

The DPS will provide statewide clinical leadership and oversight of all care services operations, ensuring regulatory compliance and high-quality patient care.

• →Active New York State Registered Nurse license required, or other credential required by applicable LHCSA regulations.
• →At least 2–5 years of clinical experience in home care or a related healthcare setting, including a minimum of 2 years of leadership experience in a LHCSA or home-care agency, strongly preferred.
• →Working knowledge of NYSDOH, DOH, LHCSA, patient rights, QAPI, emergency preparedness, infection control, and personnel-record compliance requirements, along with experience using electronic medical record, customer relationship management, and clinical workflow and documentation systems to manage patient-care activities, monitor compliance, and maintain accurate records.

Qualifications: 

• →Ability to lead teams, coach performance, manage competing priorities, and maintain audit-ready operations.
• →Sound clinical judgment within licensure and scope of practice.
• →Strong written and verbal communication skills with the ability to explain requirements clearly and professionally.
• →High attention to detail and ability to maintain accurate records in Salesforce, Medflyt, portals, and other required systems.
• →Ability to prioritize high-volume work, follow through on aging items, and escalate risks or blockers promptly.
• →Commitment to patient rights, confidentiality, HIPAA expectations, service quality, and FreedomCare values.
• →Ability to partner with operations, compliance, caregivers, patients, and health plan partners to support quality care.
• →Experience translating regulatory requirements into clear operational workflows, controls, and follow-up routines.
  
  

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience.  We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.